3-6+ years in logistics or supply chain, ideally with Canadian retail accounts
Proven ability to operate independently with minimal supervision
Track record of improving key performance indicators, such as fill rate and on-time delivery
Experience managing 3PL and freight providers
Strong communication skills for collaboration across different time zones
Entrepreneurial mindset focused on ownership and action
Responsibilities
Oversee Canadian 3PL and freight partners, ensuring performance and resolving issues
Ensure accountability for fill rate and on-time delivery across retail accounts
Manage delivery and replenishment processes for Canadian clients
Collaborate with sales teams on promotions and in-store displays, aligning logistics accordingly
Serve as an intermediary between local teams and China operations, translating and resolving issues
Define and track logistics KPIs, proactively driving improvements
Coordinate with demand planning and sourcing to maintain inventory flow
Benefits
Opportunities for personal and professional growth within a fast-paced environment
Dynamic work environment with a focus on independent project management
Supportive culture fostering collaboration across teams
Engagement in impactful logistics initiatives that influence Canadian markets
Potential to build strong partnerships with leading retailers
Full Job Description
Position Impact
Short-term impact: You provide reliable, self-directed coverage of Canadian logistics, resolving freight and short-shipment exceptions quickly and keeping replenishment, promotions, and displays on schedule.
Long-term impact: You build a dependable, KPI-driven Canadian logistics operation, strengthening partnerships with leading Canadian retailers (Such as Walmart, Loblaws, etc...) and positioning ZURU for sustainable, well-supplied growth in the market.
Roles & Responsibilities
Manage Canadian 3PL and Freight Partners: Oversee our 3PL and freight partners, including performance oversight and issue resolution.
Own Fill Rate and On-Time Delivery: Take accountability for Canadian fill rate and on-time delivery performance, maintaining agreed service-level targets across retail accounts.
Coordinate Retail Delivery and Replenishment: Manage delivery and replenishment for Canadian accounts.
Support Sales Execution: Partner with local sales counterparts on features, promotions, and in-store displays, ensuring inventory and logistics are aligned to execute them on time.
Act as Cross-Regional Intermediary: Serve as the link between local teams, customers, and China-based operations teams, translating requirements and resolving issues across time zones.
Drive KPIs: Define, track, and drive improvements against logistics KPIs on own initiative, and resolve freight, short-shipment, and delivery exceptions with Canadian carriers.
Align Inventory Flow: Collaborate with demand planning, sourcing, and US logistics counterparts to maintain aligned inventory flow.
Skills & Experience
3 - 6+ years' experience in logistics, supply chain, or transportation, ideally supporting Canadian retail accounts (Walmart Canada, Loblaws, Canadian Tire, etc...)
Demonstrated ability to run a market independently with minimal oversight
Strong record of self-driven process and KPI improvement (fill rate, on-time delivery)
Experience managing 3PL and freight partners and resolving carrier exceptions
Excellent communication and coordination skills, comfortable working across time zones with international teams
An entrepreneurial, ownership mindset with a bias for action
