Motorola Solutions

Location Services Support Technician

Motorola Solutions$75K — $95K *
US-AnywhereRemote in Illinois, US
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma, Bachelor's Degree AND 2+ years of experience in IT, or 5+ years of experience with a Technical diploma from a Technical and Vocational school.
  • Minimum 2 years in a Technical and IT environment.
  • Legal authorization to work in the U.S. indefinitely.

Responsibilities

  • Perform IT functions including analysis, evaluation, testing, and debugging of application programs.
  • Analyze operating systems, database, or utilities software.
  • Plan and conduct analysis of business problems with system solutions.
  • Provide technical support to engineers and technicians diagnosing complex systems.
  • Respond to unresolved issues that first-line support could not fix.
  • Create diagnostic tools and tests for support personnel.
  • Research and correlate issues to find resolutions regarding security vulnerabilities.

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!
Full Job Description
Department Overview
911 Location Services Customer Support Team
Job Description

Responsibilities:
  • Performs IT functions such as analysis, evaluation, testing, debugging and implementation of applications programs.
  • Analyzes operating systems, database, or utilities software.
  • Plans, conducts, and directs the analysis of business problems with systems solutions.
  • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, and debugging computer systems.
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Experience with Networking, Active Directory, SQL Server, Esri ArcGIS Pro
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
  • Involved in customer installation and training.
  • Provides support to customer/users where the product is highly technical or sophisticated in nature.
  • Creates tests, tools, and diagnostic procedures for use by product support personnel.
  • May quality check technical product documentation.
  • Ability to use scripting toolsets
  • Familiarity with HTTP, REST, FTP, SFTP etc.
  • Ability to test APIs using tools such as PostMan.
  • Experience with SCRUM/Agile methodologies.
  • Enjoys "breaking" systems in the lab and then fixing them.
  • Take help desk tickets and reproduce in the lab.
  • Expert at researching issues and correlating them to the problems being reported to find resolution. This is regarding security vulnerabilities being reported, stack traces found in the Windows Event Log, correlating other third party software issues to how they could impact our software.
  • Ability to find workarounds for something that isn't immediately fixable.


Target Base Salary Range: $75,000 - $95,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-JM3

#LI-REMOTE

Basic Requirements

Required Skills:
  • High School diploma, Bachelor's Degree AND 2+ years of experience in IT, or 5+ years of experience with a Technical diploma from a Technical and Vocational school.
  • Must have 2+ years of experience working in a Technical and IT environment.
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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