Vacasa

Local Operations Manager

Vacasa • $80K *
Seattle, WA 98115In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in hospitality or operational support roles preferred.
  • 1-2 years in supervisory or management roles preferred.
  • Technical proficiency across multiple devices including laptops and mobile.
  • Reliable personal transportation is a requirement.
  • Must demonstrate strong communication skills for guest interaction.
  • Dependable, self-motivated, and able to work independently while fostering a team dynamic.
  • Ability to navigate varied work environments and schedules, showing flexibility.

Responsibilities

  • Lead and coach a team to enhance performance and alignment with company objectives.
  • Oversee daily operations for a set portfolio, ensuring optimal productivity.
  • Conduct property inspections prior to guest arrivals.
  • Respond to escalated guest and homeowner concerns through various communication channels.
  • Develop relationships with property owners, ensuring exceptional maintenance standards.
  • Support budgeting and cost analysis for property management.
  • Assist with recruiting and onboarding new team members.

Benefits

  • Health, dental, and vision insurance based on hours worked.
  • Employer-paid and voluntary supplemental benefits.
  • 401K with a 100% company match on the first 4% contributed.
  • Flexible spending accounts for health and dependent care.
  • Paid flex time off for employee wellness.
  • Access to employee assistance programs and discounts.
Full Job Description


About This Job

This role requires strong communication and handy-person skills. You will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement. Additionally, you will support in leading and developing a team of employees.

Compensation
  • $80168 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location.
  • Up to $150 per month car allowance for eligible employees.
  • More benefits and company perks information below.

Essential Job Functions
  • Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
  • Oversee daily operations and workflow management of assigned portfolio of properties to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
  • Provide cross-coverage for your team and management when necessary.
  • Conduct regular inspections prior to guest and owner arrivals.
  • Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets.
  • Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for.
  • Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
  • Support the budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.
  • Partner and assist your Onboarding team when new units join the portfolio.
  • Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc).
  • Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
  • Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations.
  • Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
  • Other duties as assigned because every day is different in hospitality!

Skills + Qualifications
  • Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
  • 1 - 2 years experience working in operational support roles; housekeeping and maintenance highly preferred. .
  • Prior experience in supervisory or management level positions in a similar industry is highly preferred.
  • Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
  • This role involves frequent travel between worksites, so reliable personal transportation is essential.
  • Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
  • Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
  • Comfortable talking to people-online or in person-and being able to share information in a way that's clear, thoughtful, and represents the company in a positive way always.

Workplace Environment + Physical Requirements
  • Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities - often in varying weather conditions.
  • We're in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
  • Hybrid work environment with in-person local office worktime required.
  • Reliable transportation required.
  • Regular travel within the locally assigned market and / or region.
  • Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.

Benefits + Perks
  • Health/dental/vision insurance based on hours worked
  • Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
  • 401K retirement savings plan with immediate 100% company match on the first 4% you contribute
  • Health & Dependent Care Flexible Spending Accounts based on hours worked
  • Paid Flex Time Off
  • Employee Assistance Program (EAP)
  • Employee Discounts
  • Please visit our careers page to review our full benefits offering

About Vacasa

Vacasa is a full-service vacation rental management company that provides homeowners with a comprehensive solution to maximize their rental income. The company offers a wide range of services, including marketing, booking, guest services, housekeeping, and maintenance. Vacasa manages over 30,000 vacation homes in the United States, Europe, Central and South America, and South Africa. The company was founded in 2009 and is headquartered in Portland, Oregon.
Learn more about Vacasa
Size
5,000 employees
Market Cap
$453.6 million
Industry
Hospitality & Recreation
Founded
2009
NASDAQ
VCSA
* Ladders Estimates

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