Lobby Ambassador Supervisor – JLL
What this job involves:
The Lobby Ambassador Supervisor leads a team of Lobby Ambassadors to deliver exceptional client and guest experiences at our San Francisco location. This role oversees daily operations, manages staff scheduling and performance, and serves as the primary escalation point for complex service issues. You'll ensure seamless service delivery across all shifts while maintaining the high hospitality standards that define JLL's workplace experiences. As a key member of our Experience Services team, you'll foster a culture of excellence, develop team members, and create memorable experiences that strengthen our lasting partnerships with clients.
What your day-to-day will look like:
• Supervise and coach a team of Lobby Ambassadors, providing real-time feedback and conducting regular performance evaluations to ensure consistent service excellence • Create and manage staff schedules across all shifts, track absences, coordinate coverage, and approve time-off requests while maintaining operational continuity • Serve as the primary escalation point for complex guest service issues and customer complaints, resolving matters efficiently and professionally • Build strong partnerships with on-site stakeholders to understand operational needs and identify opportunities to enhance service delivery • Monitor and analyze performance metrics, guest satisfaction data, and operational trends to drive continuous improvement • Onboard and train new team members on service standards, facility knowledge, and JLL's hospitality-focused culture • Prepare comprehensive reports on team performance, guest satisfaction, and key operational metrics while managing budget considerations related to staffing
Required Qualifications:
• Minimum 3-5 years of supervisory experience in customer service, hospitality, or related field • Proven experience managing teams in a client-facing environment • Budget management experience with demonstrated ability to control costs while maintaining service quality • Advanced written and verbal communication skills; fluency in English required • Proficiency in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, Outlook) and scheduling software • Flexibility to work various shifts including early morning, evening, and holiday hours to provide coverage for special events and staff absences • Up to 20% travel required
Preferred Qualifications:
• Experience with reporting tools and data analysis • Knowledge of hospitality industry standards and best practices • Previous experience in luxury hospitality or corporate workplace services • Familiarity with San Francisco area amenities, dining, hotels, and attractions • Certification in customer service or hospitality management • Bilingual capabilities (Spanish, Mandarin, or other languages commonly spoken in the Bay Area)
Location: San Francisco, CA
Work Shift: 1st Shift
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
87,900.00 – 87,900.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site –San Francisco, CA
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
