The Loan Operations Supervisor is responsible for the day to day supervision within a Loan Operations Team. Direct supervision and processing include but are not limited to; customer complaints and research, payment processing and other financial activities, Demands & Payoffs, Adjustable Rate Management, Investor Reporting, Syndication, SBA processing. Responsibilities also include Loan Monitoring relative to Escrow, Tax & Insurance, Covenant, Collateral, etc. Oversight to all applicable regulatory compliance relative to Loan Operations, GL Reconciliation and Quality Control of the department is part of this role.

• Responsible for the direct supervision of the loan operations team including but not limited to; interviewing candidates, coaching, training, setting performance requirements and goals, developing and delivering scorecards, metrics, and conducting performance reviews.
• Direct loan operations activities to meet established goals and appropriate turnaround time to meet regulatory requirements for time sensitive activities.
• Assist loan operations staff with servicing of loan by performing research to resolve complex issues ensuring timely updates are provided.
• Ensure Risk Mitigation in the processing of Loan Activities ensuring compliance with Business Loan Agreement, Promissory Note and Regulatory Compliance requirement and timely reconciliation of General Ledger Accounts and Maintenance of Legal Documents and electronic files.
• Implement necessary changes within the Loan Operation Unit to comply with any new or changed laws. Included in this process are: BSA/BO,TRID, RESPA, SCRA, FACTA, GLBA, FDCPA, USAP, CRA, etc.
• Provide customer service to internal and external customers.
• May respond to internal and external audit request and findings and work to remediate any identified noncompliant processes or areas of concern.
• May process loan operations activities in absence of staff members or peak volume
• Process & Supervise Loan Purchase and Sold Activity and support manager in collaboration with Treasury Dept., Accounting, Leverage Lending, Syndication and other lines of business.
• Provide updates and training to staff on new and upcoming regulation changes and process improvements including documented procedures.
• Ensure that Loan Operations complies with all federal, state, local laws and internal Bank policies.
• Document all procedures for functions and activities within the Unit
• May create Management reports as requested
• May provide User Acceptance Testing on the loan System based on new products and/or processes
• May work on special projects as assigned by Manager related to the Data Accuracy and accurate compliance requirements.
• Perform other duties as assigned.

• Bachelor Degree in Finance, Accounting, Business Administration, or Economics.
• Minimum 5 years of experience in the loan operations industry
• Minimum 1 years management experience
• Strong knowledge of rules, regulations and compliance requirements concerning loan operations specific to the areas of oversight
• Strong Customer service skills required
• Strong analytical and problem solving abilities
• Excellent verbal and written communication skills
• Firm understanding of current best practices in the Loan Operations Industry
• FIS, BlackKnight, Synergy, Cash system knowledge preferred
• Proficient in Microsoft Office with advanced Excel skills required
• Ability to build effective relationships as needed to effectively address issues and obstacles