Job Summary:
THE JOBSeasonal Operations Manager will be responsible for managing all aspects of facility operations and maintenance, including but not limited to, front of house operations, preventive maintenance, third party contracting, limited governmental relationships, staffing, and ongoing venue set-up and tear-down.
WHAT THIS ROLE WILL DO- Works directly with the Staff Supervisor to perform day of show duties
- Must ensure that all outstanding tasks are handled either personally or through delegation to other staff members when appropriate
- Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades
- Work through and correct guest concerns and complaints regarding security and customer service-related situations
- Follow up with Security and Guest Services teams to ensure that service standards are met
- Perform opening/running/closing duties according to Live Nation policy
- Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
- Keep current on all Standard Operating Procedures and be able toeffectively communicate them to team members
- Create pre-shift sheet and relay information from management directly to staff
- Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas
- Maintains and monitors records of all incident reports and investigates/manages all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary
- Creates and implements effective recruiting programs for seasonal event staff
- Manages event staff new hire onboarding and training for in-sourced positions as well as ensuring proper onboarding
- Effectively manages and approves all payroll for in-house departments
- Responsible for all required governmental reports and files
WHAT THIS PERSON WILL BRING- Candidate is a proven leader with strong management and communications skills
- Extensive knowledge of venue operations and facility management is required
- Minimum 2 years' experience as House/Operations Manager or a comparable role
- Along with venue General Manager - represent the company and facility in all political and community matters and acts as a liaison with local municipalities
- Must have demonstrated experience managing multiple departments with a large number of staff- ideally experience managing Security, Ticket Takers and Ushers
- Computers skills, Microsoft Word, Excel and Outlook
- Excellent oral and written communication skills are essential
- Experience using Workday or time keeping systems is a plus
BENEFITS & PERKSOur motto is 'Taking Care of Our Own' through 6 pillars of benefits:
HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
The expected compensation for this position is:
$74,000.00 USD - $93,000.00 USD
** Pay is based on a number of factors including market location, qualifications, skills, and experience.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
