Job Title: LMS Analyst I
Location: System Business Office
Department Name: IT&S Training
Status: Salaried
Shift: Day
Pay Range: $68,724.00 - $97,073.00 per year
Pay Transparency: The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
The LMS Analyst I supports the day-to-day administration and operation of the Epic Learning Management System (LMS) across RWJBarnabas Health. This position assists learners and internal teams with LMS questions, troubleshooting, course and curriculum setup, account maintenance, and other activities that support enterprise learning and training.
Working closely with other LMS Analysts and Training Leadership, the LMS Analyst I helps maintain accurate LMS information, resolves basic technical issues, and ensures learners receive timely and effective support.
As an LMS Analyst I, a typical day may include:- Providing day-to-day support for learners using the Epic Learning Management System (LMS)
- Researching and troubleshooting basic LMS functionality, access, account, and learner issues
- Building and maintaining LMS courses, curricula, learner accounts, and related system components
- Managing and resolving LMS support tickets through ServiceNow
- Communicating LMS issues, updates, and resolutions with team members and customers
- Investigating problems, identifying potential causes, and escalating complex LMS issues when appropriate
- Partnering with senior LMS Analysts and Training Leadership to resolve more advanced issues
- Supporting LMS changes and updates while ensuring work is completed accurately and within established deadlines
- Maintaining accurate LMS information and following established processes and procedures
- Participating in training and professional development to strengthen LMS and technical knowledge
This Role Might Be For You If- You are interested in building your career in Learning Management Systems, healthcare IT, or application support
- You enjoy troubleshooting technical issues and helping users find solutions
- You are detail-oriented and enjoy working with systems, data, courses, and user accounts
- You are comfortable learning new technology and asking questions when additional support is needed
- You can manage multiple assignments and deadlines in a fast-paced environment
- You communicate effectively and enjoy collaborating with teammates and customers
To Be Considered for the LMS Analyst I position, you must have:- Associate's degree with 1+ years of related work experience
- Experience with Microsoft Office Suite, including Outlook, Teams, and Excel
- Strong problem-solving and troubleshooting skills
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to manage multiple assignments and meet established deadlines
- Ability to work collaboratively while also taking ownership of assigned tasks
Preferred Qualifications:- 1+ year of Learning Management System (LMS) experience
- Experience supporting or administering an LMS
- Experience with Epic Learning Management System
- Experience with ServiceNow or another IT service management/ticketing platform
- Experience troubleshooting learner accounts, courses, curricula, or other LMS functionality
- Healthcare, training, education, or IT application support experience
Why You'll Love Working With UsAt RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.
- Paid Time Off (PTO)
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Retirement Plans
- Short & Long Term Disability
- Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
