WHY WE NEED YOUHydrow is looking for a Lifecycle Marketing Manager to help drive member engagement and conversion across the entire customer journey - from lead capture and nurture through onboarding, engagement, retention, and reactivation.
This role will focus on executing and optimizing lifecycle marketing programs across email, push, SMS, and other channels to support both prospective customers and active members. You'll partner closely with Creative, Product, Analytics, and Site teams to build personalized customer experiences that drive purchases, increase member engagement, reduce churn, and improve long-term customer value.
The ideal candidate is highly detail-oriented, data-driven, collaborative, and excited to continuously test and improve lifecycle programs in a fast-paced business. This role will report to the Senior Manager of Lifecycle Marketing.
WHAT YOU'LL ACCOMPLISHLifecycle Campaign Management- Build, QA, schedule, and optimize lifecycle marketing campaigns and automated customer journeys across email, push, SMS, and other channels within Iterable
>- Support the full customer lifecycle, including lead capture, lead nurture, conversion, onboarding, member engagement, churn prevention, and reactivation efforts
>- Maintain strong operational excellence through detailed QA processes, campaign documentation, and ongoing optimization of lifecycle workflows and best practices
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Testing, Personalization & Optimization- Execute ongoing A/B testing across messaging, offers, audience segmentation, timing, and channels to improve lifecycle performance and customer engagement
>- Help evolve trigger-based and behavioral messaging programs, including onboarding journeys, inactivity nudges, milestone campaigns, and personalized engagement communications
>- Monitor and analyze campaign performance, identifying trends and opportunities to improve key business metrics including conversion, activation, engagement, churn, and reactivation
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Cross-Functional Collaboration- Partner with Creative, Product, Analytics, and Site teams to develop personalized customer experiences that drive purchases, activation, retention, and long-term member value
>- Collaborate with Site teams on lead capture forms, landing pages, and acquisition flows to support lead generation and conversion optimization
>- Collaborate with Analytics teams to develop reporting frameworks, audience insights, and lifecycle performance recommendations
>- Support broader lifecycle roadmap planning by bringing forward testing ideas, customer insights, and optimization opportunities
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WHO YOU ARE- 3-5 years of experience in lifecycle marketing, CRM, retention marketing, or email marketing, preferably within a subscription, DTC, or high-growth consumer business
>- Hands-on experience building and managing campaigns within a CRM or marketing automation platform; Iterable experience strongly preferred
>- Strong understanding of audience segmentation, personalization, and lifecycle marketing best practices
>- Analytical and data-driven, with experience using campaign performance insights to inform testing and optimization strategies
>- Experience executing A/B testing and applying learnings to improve conversion, engagement, and retention outcomes
>- Highly detail-oriented with strong organizational and project management skills, including campaign QA and execution management
>- Strong cross-functional collaboration and communication skills, with the ability to work effectively across Creative, Analytics, and Site teams
>- Self-starter who is comfortable managing multiple priorities in a fast-paced environment and proactively identifying opportunities for improvement
>- This is a hybrid role based out of our Boston office
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$100,000 - $115,000 a year
HOW WE WORKAuthentic and Inclusive: We embrace each and every one of our differences and celebrate our diversity. We commit to fostering a space where everyone belongs and is heard.
Nimble with Purpose: We are a fleet of speedy boats, instead of a barge. As pathfinders of positive change, we adapt our focus with ease when our purpose points us in a new direction
Resilient Teammates: We support our Hydrow teammates and members through challenges: technical, personal, or unexpected waves. We overcome the present obstacle and persevere together.
Hydrow is a community of innovators, risk-takers, and trailblazers who celebrate individual differences and recognize that unique perspectives make us stronger, smarter, and more successful.
BENEFITS AND PERKS (Full Time Permanent Hydrownauts)🩺 Medical, Dental, and Vision Insurance Premiums 100% Paid For By Hydrow
Unlimited PTO Policy
401k
🚣 Free Membership to the Hydrow App and access to a free Hydrow
➕ MORE!
