Entity:
Customers & Products

Job Family Group:
Retail Group

Job Description:
Role Summary

The US-Based Licensing Manager oversees all licensing activities across bp's US-operated retail networks, ensuring timely, accurate and compliant acquisition, renewal, and management of all required permits. The role safeguards revenue continuity and regulatory compliance while leading bp's transformation toward a unified, digitally enabled licensing operating model. This role will also be taking on special projects in the licensing business
Key Responsibilities

- Lead end-to-end licensing management for all US-operated retail sites, including alcohol, tobacco, food, business, fire, operational, and specialty permits.

- Ensure timely renewals by tracking deadlines, coordinating documentation, and submitting applications via mail, digital platforms, or in-person channels.

- Manage regulatory interactions, including inspection requests, violation notices, corrective actions, and compliance escalations.

- Coordinate with Construction, HSE, Tax, and Operations to ensure licensing alignment on new store builds, remodels, acquisitions, and regulatory changes.

- Serve as the primary point of contact for store teams requesting license copies, urgent support, or compliance guidance.

- Maintain and continuously improve licensing databases, tracking tax rates, jurisdictional requirements, sales restrictions, and renewal status.

- Provide leadership and oversight to both US-based and Pune-based licensing support teams, ensuring process clarity and quality standards.

- Drive process standardization and continuous improvement initiatives across all COCO brand licensing workflows.
Required Qualifications & Experience

- Bachelor's degree in business, finance, information systems or related field.

- Minimum five years of experience in retail licensing, regulatory operations, or tax compliance.

- Strong communication, analytical capability, and attention to detail.

- Experience working with federal, state, and local regulatory agencies.

- Ability to manage complex timelines and cross-functional stakeholder demands.

Travel Requirement
Up to 10% travel should be expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:
Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continued Learning, Continuous Improvement, Creativity and Innovation, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, Negotiation planning and preparation, Offer and product knowledge, Offer execution and growth, Operational Excellence {+ 10 more}