Licensed Supervisor - Patient Access

Inizio Engage$75K — $95K *
US-AnywhereRemote in United States
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent work experience required
  • Active RN license required
  • Minimum of 5 years of supervisory experience in a HUB, call center, or patient access environment
  • Strong understanding of call center operations and virtual team management
  • Proficiency with Microsoft Office and call center technologies
  • Demonstrated leadership, coaching, and team development skills
  • Excellent communication, interpersonal, and patient advocacy skills

Responsibilities

  • Provide direct leadership, coaching, and performance management for a team of Nurse Navigators, Case Managers, and Special Project Liaisons
  • Establish clear performance expectations aligned with client KPIs and program goals
  • Monitor daily HUB operations to ensure high-quality, compliant, and timely patient access services
  • Drive accountability through performance evaluations, feedback, and development planning
  • Oversee staffing, workload distribution, and service continuity in a virtual environment
  • Analyze performance metrics and identify opportunities for operational improvement
  • Collaborate cross-functionally to enhance program performance and patient experience

Benefits

  • Support hiring, onboarding, and training of new team members
  • Operational support during high-volume periods as needed
Full Job Description
Supervisor, Patient Access HUB (Licensed)

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

A successful candidate will provide leadership and operational oversight for a team supporting patient access services. This individual will drive performance, ensure compliance, and foster a high-quality, patient-centric experience while meeting client expectations and program goals.

What will you be doing?
  • Provide direct leadership, coaching, and performance management for a team of Nurse Navigators, Case Managers, and Special Project Liaisons
  • Establish clear performance expectations aligned with client KPIs and program goals
  • Monitor daily HUB operations to ensure high-quality, compliant, and timely patient access services
  • Drive accountability through performance evaluations, feedback, and development planning
  • Oversee staffing, workload distribution, and service continuity in a virtual environment
  • Ensure all interactions meet quality, compliance, and documentation standards, including HIPAA adherence
  • Analyze performance metrics and identify opportunities for operational improvement
  • Collaborate cross-functionally to enhance program performance and patient experience
  • Support hiring, onboarding, and training of new team members
  • Serve as operational support during high-volume periods as needed

What do you need for this position?
  • Bachelor's Degree or equivalent work experience required
  • Active RN license required
  • Minimum of 5 years of supervisory experience in a HUB, call center, or patient access environment
  • Strong understanding of call center operations and virtual team management
  • Proficiency with Microsoft Office and call center technologies
  • Demonstrated leadership, coaching, and team development skills
  • Excellent communication, interpersonal, and patient advocacy skills

About Inizio Engage

Inizio Engage Careers

Joining Inizio Engage offers an unparalleled opportunity to become part of a leading team of professionals dedicated to pioneering innovation in their industry. Inizio Engage stands out as a beacon of excellence, providing a plethora of job opportunities that pave the way for personal and professional growth.

Explore Career Opportunities

Inizio Engage is actively seeking talented individuals who are eager to drive change and lead advancements in technology and service. With a variety of positions open, candidates can find the perfect match for their skills and ambitions. Inizio Engage values diversity and is committed to creating an inclusive work environment where everyone can thrive.

Professional Growth and Development

Inizio Engage is deeply invested in the professional development of its team members. The company offers comprehensive training programs, including leadership development and diversity training, ensuring that every employee has the tools and knowledge needed to succeed. Career growth at Inizio Engage is not just a possibility—it is a priority.

Internship Programs

For those starting their career journey, Inizio Engage’s internship programs offer a robust platform to gain industry-relevant experience and skills. Interns at Inizio Engage work on real projects, receive mentorship from experienced professionals, and learn about the company culture firsthand.

Benefits and Culture

Inizio Engage is renowned for its dynamic culture and the substantial benefits it offers. Employees enjoy a supportive and collaborative environment that fosters innovation and creativity. The benefits package at Inizio Engage is designed to support the well-being and financial security of its team members and their families.

Networking and Professional Connections

Inizio Engage encourages its employees to build a professional network, offering numerous opportunities for networking both within and outside the company. These connections can be instrumental in career advancement and personal growth.

Join the Team

Inizio Engage is hiring! Explore the job opportunities on the Inizio Engage Careers page and find the position that aligns with your career aspirations. Interested candidates should prepare their resume and get ready for an interview process that values insight, experience, and a drive to excel.

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Inizio Engage is not just a company—it's a place where careers are made, skills are honed, and innovation thrives. Join Inizio Engage and be part of a team that is shaping the future.
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