Liability Claims Supervisor- Eastern US

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Home United States

Reporting To: Pamela Catudal

Compensation: $85,000 - $92,000 / year

Description

The Liability Claims Supervisor is responsible for overseeing a team of claims professionals handling liability and casualty claims, including Bodily Injury (BI), Commercial General Liability (CGL), transportation liability, and other property and casualty exposures. This role ensures claims are handled in accordance with company standards, client expectations, and regulatory requirements while maintaining a high level of service and operational performance.

The role provides technical guidance, coaching, and leadership to claims staff while supporting effective claim resolution, quality outcomes, and client satisfaction.

Key Responsibilities

Team Leadership & Development

• Supervise and support a team of liability claims adjusters.
• Provide technical guidance and mentorship to adjusters handling bodily injury, casualty, and liability claims.
• Conduct performance reviews, coaching sessions, and ongoing training to support staff development.
• Assist with staffing, onboarding, and workload distribution across the team.

Claims Oversight

• Monitor claims handling activities to ensure compliance with company guidelines and client service standards.
• Review high-exposure or complex liability claims and provide guidance on claim strategy and resolution.
• Approve claim settlements within assigned authority levels.
• Ensure appropriate reserve setting and claim documentation.

Client & Stakeholder Collaboration

• Serve as a point of contact for clients regarding claim performance and operational questions.
• Participate in client meetings and provide updates regarding claim trends, outcomes, and performance metrics.
• Collaborate with legal counsel, vendors, and internal teams to support effective claim resolution.

Operational Performance

• Monitor team performance metrics including claim cycle time, quality assurance results, and service level agreements.
• Identify opportunities for operational improvements and implement best practices.
• Support leadership with reporting and operational updates.

Skills, knowledge & expertise

• 5+ years of claims handling experience in liability, casualty, or bodily injury claims.
• Prior supervisory or leadership experience preferred.
• Strong knowledge of liability claims handling practices and litigation management.
• Excellent leadership, communication, and decision-making skills.

Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees
• Paid holidays
• Life insurance and short-term and long-term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee's primary work location.

Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.