Lia Honda Enfield is seeking an experienced, high performing professional to join out growing Fixed Operations teams as Assistant Service Manager/Lead Service Advisor. This role is a leadership-track position to grow our service business, elevate customer experience and drive operational excellence.
COMPENSATION RANGE: $80K-$140K
SIGN ON BONUS: N/A
REQUIREMENTS:
• Proven experience in automotive service advisor or service department leadership
• Strong operational mindset with ability to manage both people and processes, ability for coaching, training and developing others
• Track record of driving revenue while maintaining high customer satisfaction
• Excellent communication skills and professional presence
• Organized, performance driven, accountable and comfortable working in fact paced, high volume environment
• Must have clean & valid driver's license
KEY RESPONSIBILITIES:
• Lead the service advisor team to deliver exceptional customer experience
• Drive work flow efficiency to maximize technician productivity and shop capacity
• Coach, mentor advisors on sales process, communication and CSI performance
• Assist with daily operations including scheduling, dispatch coordination and repair order management
• Monitor KPIs such as labor rate, hours per PO, maintenance penetration and advisor performance
• Step into managerial responsibilities if needed
• Any other duties assigned by manager
BENEFITS:
• Medical, Dental and Vision
• 401K Plan with Employer Match
• Paid Time Off
• Paid Weekly
• An employer funded Life Insurance Plan
• Discounts on services and parts
• Employee vehicle purchase plans
• Company provided uniforms
