Baker Hughes

Leucipa Customer Success Manager - Operations

Baker Hughes • $110K — $130K *
Energy & Utilities
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in engineering, computer science, petroleum engineering, data science, business, or related discipline.
  • 5+ years of experience in Systems Administration.
  • 15+ years in Oil & Gas production operations, Artificial Lift Systems, or related fields preferred.
  • Experience with production optimization workflows and artificial lift technologies.
  • Familiarity with data analytics and AI-driven optimization.

Responsibilities

  • Develop and manage customer success plans aligned with business objectives.
  • Lead value realization reviews and executive business reviews.
  • Drive adoption of Leucipa workflows and optimization applications.
  • Serve as a trusted advisor for customer stakeholders.
  • Execute standardized customer success motions and lifecycle management processes.
  • Identify opportunities for additional modules and digital transformation initiatives.
  • Coordinate delivery of customer requirements and issue resolution.

Benefits

  • Collaborative work environment with cross-functional teams.
  • Opportunities for professional growth and development.
  • Access to cutting-edge digital technologies and solutions.
  • Engagement in impactful customer success initiatives.
Full Job Description

Position Summary

 

The Leucipa Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable business value from their investment in the Leucipa digital production optimization platform. The role acts as the primary post-sales business partner, guiding customers through adoption, value realization, operational maturity, expansion opportunities, and long-term sustainment of Leucipa solutions.

 

Key Competencies:

 

Customer Leadership

  • Executive stakeholder management
  • Consultation and influencing skills
  • Strategic relationship building
  • Customer advocacy

 

Business Acumen

  • Value realization
  • ROI development
  • Outcome-based selling
  • Commercial awareness

 

Program Management

  • Risk management
  • Governance and reporting
  • Cross-functional leadership
  • Project coordination

 

Communication

  • Executive presentations
  • Business reviews
  • Technical-to-business translation
  • Workshop facilitation

 

 

 

 

 

Typical Reporting Relationship

Reports To: Director, Digital Operations

Key Interfaces:

 

  • Account Managers
  • Customer Success Team
  • Digital Operations & Implementation
  • Product Management
  • Artificial Lift Services
  • Technical Support
  • Data Science & Engineering Teams
  • Customer Asset Teams and Executive Sponsors

 

As a Digital Technology Manager, you will be responsible for:

 

Customer Value Realization

  • Developing and managing customer success plans aligned with business objectives.
  • Defining and tracking customer KPIs, value drivers, and expected outcomes.
  • Leading value realization reviews and executive business reviews.
  • Ensuring customers achieve agreed operational, production, efficiency and sustainability targets.
  • Establishing measurable success criteria and communicate progress to stakeholders.

 

Customer Adoption & Engagement

  • Driving adoption of Leucipa workflows, dashboards, AI/ML capabilities, and optimization applications.
  • Monitoring platform utilization and identifying opportunities to increase engagement.
  • Coordinating training, enablement, and change management activities.
  • Promoting best practices and success stories across customer organizations.
  • Supporting organizational adoption through collaboration with implementation and change management teams.

 

Customer Relationship Management

  • Serving as the trusted advisor for customer operational, technical, and business stakeholders.
  • Developing relationships with asset managers, production engineers, artificial lift teams, digital teams, and executive sponsors.
  • Conducting regular governance meetings and success reviews.
  • Proactively identifying risks, issues, and barriers affecting customer outcomes.
  • Acting as the voice of the customer within Baker Hughes.

 

Success Program Governance

  • Executing standardized customer success motions and lifecycle management processes.
  • Maintaining customer health scores and risk assessments.
  • Monitoring account health indicators, engagement levels, adoption metrics, and renewal readiness.
  • Escalating risks and coordinating mitigation plans with internal teams.
  • Ensuring predictable, repeatable customer success execution.

 

Cross-Functional Coordination

  • Partnering with:
    •  Sales and Commercial managers
    • Digital Operations & Implementation teams
    • Product Management
    • Beacon & technical support
    • Production & Intervention technical teams
    • Data Science and Analytics teams

 

  • Coordinating delivery of customer requirements, enhancements, and issue resolution.
  • Aligning internal teams around customer success objectives.

 

Growth & Expansion

  • Identifying opportunities for additional modules, workflows, and digital transformation initiatives.
  • Supporting commercial teams through value cases and business outcome documentation.
  • Contributing to renewal planning and customer retention strategies.
  • Helping expand adoption across assets, fields, and business units.

 

To be successful in this role you will:

  • Have a bachelor’s degree in engineering, computer science, petroleum engineering, production engineering, data science, business, or related discipline.
  • Minimum of 5 years of experience in Systems Administration.

 

Desired Qualifications:

 

  • Minimum of 15 years of experience in one or more of the following: Oil & Gas production operations, Artificial Lift Systems, O&G Chemical Management, Production Optimization, Digital Oilfield Solutions, Customer Success or Digital Transformation Programs
  • Master's degree.
  • Experience with production optimization workflows
  • Knowledge of artificial lift technologies (ESP, Gas Lift, PCP, Rod Lift)
  • Knowledge of chemical management operations
  • Familiar with production surveillance and well monitoring
  • Experience in data analytics and AI-driven optimization
  • Knowledge of SCADA, PI System, AVEVA, Databricks, or equivalent platforms
  • Knowledge of enterprise SaaS platforms and cloud solutions
  • Experience in change management and digital adoption programs

 

 

 

 

The Baker Hughes internal title for this role is: Digital Technology Senior Manager - Digital Operations

About Baker Hughes

Baker Hughes is an energy technology company that provides solutions for energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Baker Hughes Careers

Joining Baker Hughes presents a unique opportunity to be part of a global team that stands at the forefront of innovation and leadership in the energy sector. As a leading company in the industry, Baker Hughes offers unparalleled job opportunities that propel your career to new heights through cutting-edge technology and transformative projects.

Work You’ll Do

At Baker Hughes, you will engage in work that reshapes the future of energy. Our team is dedicated to pioneering solutions that make energy safer, cleaner, and more efficient. Your role will enable you to lead projects that challenge the status quo and drive significant industry advancements.

Innovate and Grow

Step into a role at Baker Hughes, and you’ll find yourself at the intersection of technology, sustainability, and innovation. With over 60,000 professionals globally, our expansive team thrives on diversity and expertise, fostering an inclusive culture that values each individual’s contribution toward our collective goals.

Professional Growth and Development

Baker Hughes is committed to the professional growth of its employees. Whether through leadership development programs, diversity training, or hands-on internship experiences, we ensure that every team member receives the support and opportunities necessary to realize their full potential. Our commitment to professional development is reflected in our robust training programs and accessible leadership, geared towards nurturing skills that pave the way for substantial career advancement.

Explore Career Opportunities

Whether you’re a seasoned professional or a recent graduate, Baker Hughes offers a range of positions across various fields. From engineering to digital solutions, our career paths are as diverse as the innovative projects we handle.

Join Our Team

Discover the array of benefits that a career at Baker Hughes offers. From competitive salaries to comprehensive health benefits, and a culture that actively supports work-life balance, we prioritize the well-being and satisfaction of our employees. Explore job opportunities and open positions that match your skills and interests. We are continuously hiring and looking for ambitious, curious, and driven team members.

Internship Programs

Kickstart your career with a Baker Hughes internship. Gain invaluable industry experience, develop essential skills, and build a professional network that will serve you throughout your career. Our internships offer a real insight into the energy sector, providing a solid foundation for future employment opportunities.

Stay Connected

Keep up to date with the latest at Baker Hughes by joining our community. Receive updates on new job openings, company news, and industry insights directly to your inbox. Personalize your experience by subscribing to our job alert emails, tailored to your career preferences and interests.

Networking and Interviews

Prepare to engage with industry leaders and peers through our networking events and during the interview process. At Baker Hughes, we look for innovative, solution-driven team players who are ready to make an impact. Ready your resume, sharpen your interview skills, and take the first step towards a fulfilling career at Baker Hughes.

Empower Your Career

Choose Baker Hughes for a career that offers not just employment, but a platform to innovate, lead, and contribute to an energy future that is sustainable and efficient. Join us in our mission to continue being a leader in the energy sector, driving forward with dedication and expertise.

Search Baker Hughes Jobs

Start your journey with Baker Hughes today. Search for open positions that align with your career goals and apply now. The opportunity to be part of a global leader in energy innovation is just a few clicks away.
Learn more about Baker Hughes
Size
67,000 employees
Market Cap
$28.8 billion
Industry
Net Income
-$9.9 billion
Founded
1972
5 Year Trend
+15.8%
Revenue
$20.7 billion
NASDAQ

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