Moody's Investors Service

Let's begin! VP Mgr-Service Delivery (14972)

Moody's Investors Service • $149K — $216K *
Charlotte, NC 28269In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years in technology service delivery or IT program management, with large-scale initiative leadership experience.
  • Proven ability to build and develop high-performing teams while fostering accountability and continuous improvement.
  • Advanced skills in enterprise project management software, business intelligence, and analytics platforms, with a focus on AI and automation.
  • Exceptional communication skills for influencing senior executives and stakeholders across the organization.
  • Strong analytical skills with experience in data-driven decision-making and established delivery methodologies.
  • Deep expertise in implementing AI solutions for strategic transformation and operational efficiencies.

Responsibilities

  • Lead end-to-end delivery of enterprise-scale technology programs with a focus on AI and data-informed outcomes.
  • Define and execute service delivery strategy, ensuring alignment with business objectives and budget.
  • Provide executive oversight for delivery governance, driving adherence to best practices and standards.
  • Build and mentor delivery management teams, enhancing capability and output quality through coaching.
  • Collaborate with senior leaders to define program scope, success criteria, and provide executive progress updates.
  • Manage organizational risks and develop mitigation strategies for delivery outcomes and business continuity.
  • Champion AI-enabled delivery tools and modern collaboration platforms to enhance productivity and reporting.
  • Establish performance metrics and dashboards for a scalable operating model informed by business intelligence.

Benefits

  • Comprehensive medical, dental, and vision insurance.
  • Generous parental leave and paid time off policies.
  • 401(k) plan with employee and company contributions.
  • Life, disability, and accident insurance coverage.
  • Discounted employee stock purchase plan.
  • Tuition reimbursement for professional development.
Full Job Description
Skills and Competencies
  • Minimum of ten years of progressive experience in technology service delivery or information technology program management, including a demonstrated record of leading large-scale, enterprise-wide initiatives. Required to ensure the leader can navigate complex, high-stakes delivery environments with immediate impact
  • Proven leadership in building and developing high-performing delivery teams-setting direction, growing capacity, and fostering accountability, continuous improvement, and operational excellence. Required because sustained delivery outcomes depend on strong, people-centered leadership
  • Advanced proficiency with enterprise project management software, business intelligence and analytics platforms, modern collaboration and workflow tools, and information technology service management systems, with the ability to drive adoption of intelligent automation and artificial intelligence-powered tooling. Required to modernize, scale, and continuously improve the delivery organization
  • Exceptional verbal and written communication skills, with a proven ability to influence and align senior executives, cross-functional leaders, and stakeholders at all levels. Required because this role serves as a primary point of executive engagement and cross-functional alignment
  • Strong strategic planning and analytical capability, including data-driven decision-making through business intelligence dashboards and long-range planning. Knowledge of established delivery methodologies and governance frameworks-such as the Information Technology Infrastructure Library and Agile-is strongly preferred
  • Deep expertise in artificial intelligence, with a track record of implementing advanced AI solutions to drive strategic transformation and operational efficiency. Strong experience using AI tools to lead innovation initiatives. Demonstrated leadership in managing AI-related risks, ensuring ethical governance, and fostering a culture of responsible AI adoption across the organization


Education
  • Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field is required; an advanced degree is preferred
  • Project Management Professional, Information Technology Infrastructure Library, or an equivalent certification is strongly preferred


Responsibilities

Leads and oversees end-to-end delivery of enterprise-scale technology programs, driving AI-enabled, data-informed results across the organization.
  • Defines and executes the overall service delivery strategy, ensuring programs are delivered on time, within budget, and in alignment with enterprise business objectives and technology roadmaps
  • Provides executive oversight as the senior point of accountability for delivery governance, driving consistent adoption of standards, frameworks, and best practices across the organization
  • Builds, mentors, and leads a team of delivery managers, providing coaching, performance guidance, and professional development to elevate team capability and quality of output
  • Partners with senior business leaders, product owners, and technology stakeholders to shape program scope, define success criteria, and communicate progress at an executive level
  • Anticipates and manages organizational risk, resource constraints, and cross-program dependencies, developing and leading mitigation strategies that protect delivery outcomes and business continuity
  • Champions the adoption of AI-enabled delivery tools, intelligent automation, and modern enterprise collaboration platforms to improve productivity, strengthen reporting, and accelerate time-to-value
  • Establishes performance metrics and business intelligence dashboards, reviewing trends and embedding lessons learned to build a more scalable, data-informed, and resilient operating model
  • Operates with a high degree of autonomy, exercising independent judgment on strategy, resourcing, and prioritization while reporting to senior technology leadership


About the Team

Our Corporate Systems team, part of the Technology Services Group, is responsible for enabling reliable day-to-day execution, strong coordination, and effective governance across Moody's corporate platforms and shared services. The team delivers resilient, well-governed corporate systems that keep core business and technology operations running with reliability and rigor, partners with senior leaders, product teams, and stakeholders to drive operational excellence and advance innovation-including the adoption of AI-driven capabilities-and brings structure, clarity, and analytical insight to complex environments so Moody's systems remain forward-looking and positioned for continued growth. By joining our team, you will be part of exciting work modernizing enterprise technology delivery across Moody's global operations.

For US-based roles only: the anticipated hiring base salary range for this position is $149,600.00-216,800.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

About Moody's Investors Service

Moody's Investors Service is a bond credit rating business that provides research, credit rating, and financial risk analysis services. The company’s ratings and analysis track debt that covers various countries, corporate issuers, public finance issuers, and structured finance obligations. Additionally, the company also offers predictive ratings, research and investor briefings, pricing and valuation tools, and credit opinions. The company’s primary goal is to help investors analyze the credit risks associated with fixed-income securities. Moody’s Investor Service rates debt securities in several market segments related to public and commercial securities in the bond market. These include government, municipal and corporate bonds; managed investments such as money market funds, fixed-income funds, and hedge funds; financial institutions that include banks and non-bank finance companies; and asset classes in structured finance. Considered one of the Big Three credit rating agencies, Moody’s Investor Service employs approximately 6,100 people worldwide and maintains a presence in 28 countries. Moody’s Investor Service was founded by John Moody in 1999 and is headquartered in New York City, United States.

Moody's Investors Service Careers

Join the esteemed team at Moody's Investors Service, a leading global provider of credit ratings, research, and risk analysis. This is a prime opportunity to be part of a company that values professional growth, leadership, and innovation in the financial industry.

Work You’ll Do

At Moody's Investors Service, the focus is on empowering the financial community to make better decisions through high-quality, independent, and rigorous analytics. The team at Moody's Investors Service is dedicated to maintaining and enhancing the transparency, integrity, and efficiency of global markets.

Explore Job Opportunities and Internships

Moody's Investors Service offers a variety of career paths, including full-time positions and internships that provide valuable industry experience. The company is committed to fostering a culture of excellence where skilled, passionate, and solution-driven team players thrive.

Innovative Work Environment

Engage in work that matters with a team that combines deep industry expertise with innovation to deliver insights that matter to global markets. Moody's Investors Service is at the forefront of integrating cutting-edge technology and data analysis in the financial sector.

Professional Growth and Development

Moody's Investors Service believes in future-proofing careers by offering unmatched opportunities for professional development and advancement. Whether through leadership programs, diversity training, or networking events, employees are equipped to excel in their careers and contribute to the company's success.

Benefits and Culture

The culture at Moody's Investors Service is built on a foundation of respect, integrity, and inclusion. Employees enjoy comprehensive benefits designed to support their health, well-being, and financial security. The company's commitment to diversity and inclusive growth makes it a leader not just in financial services, but also as an employer of choice.

Join the Team

Discover the range of positions available, from analyst roles to leadership opportunities. Moody's Investors Service is actively hiring and looking for individuals who bring creativity, teamwork, and a strong work ethic to the table.

Prepare for Your Interview

To join Moody's Investors Service, start by tailoring your resume to highlight relevant skills and experiences. Prepare for your interview by researching the company's impact on the financial industry and come ready to discuss how your background aligns with the company's goals and values.

Stay Connected

Keep up to date with the latest from Moody's Investors Service by following their career blog. Gain insights from insiders, and stay informed about new job openings and industry news.

Career Advancement at Moody's Investors Service

With a steadfast commitment to nurturing talent and a clear path for career advancement, Moody's Investors Service remains a top choice for professionals aiming to excel in the financial sector. Explore how you can contribute to and benefit from the company's legacy of success.

Search Moody's Investors Service Jobs

Find the position that matches your skills and interests. Moody's Investors Service is looking for dedicated, curious, and innovative professionals to join their team. Explore the exciting and rewarding opportunities that await at Moody's Investors Service.
Learn more about Moody's Investors Service
Industry
Finance & Insurance
Founded
1900
* Ladders Estimates

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