At Parker Poe, our Billing team plays a critical role in supporting the firm, our attorneys, and our clients. We are seeking an experienced and collaborative Billing Manager to lead our billing operations and help ensure an exceptional client experience through accurate, timely, and efficient billing practices. The Billing Manager is an exempt position that reports to the Controller and manages a team of time and billing specialists.
Primary Duties and Responsibilities- Oversee and manage the day-to-day billing activities to ensure accurate and timely invoicing to meet client deadlines.
- Supervise, train, develop and evaluate a team of time and billing specialists.
- Collaborate with clients, attorneys and support staff to resolve any discrepancies related to client billing reporting, and client account management.
- Partner with the Office of General Counsel to ensure compliance with outside counsel guidelines for client matters and billing.
- Maintain the eBilling hub and update the firm's billing software to guarantee it reflects accurate rates and client instructions.
- Build billing reports and audit processes to ensure timely and accurate billing and invoicing. Generate monthly prebills as needed.
- Stay current on industry tools and best practices related to billing Identify and implement process improvements to enhance accuracy and efficiency.
- Ensure proper coding of expenses and coordinate with the accounting team to ensure proper allocation within the firm's accounting system.
- Maintain accurate records of all invoices, payments, and financial transactions in line with legal and accounting requirements.
- Serve as back-up for the Controller and other billing team members as needed.
- Assure all legal, regulatory, and Firm policies and procedures are followed.
- Perform all other duties as assigned by leadership.
Requirements- Minimum of five years of experience in billing in a professional services setting with a minimum of two years managing people, and a Bachelor's Degree in Accounting, Finance, Business Administration, or related field; or, the combined equivalent education and experience. Managerial and billing experience in a law firm setting strongly preferred.
- Strong knowledge of e-billing software and reporting required; experience with Elite/3E strongly preferred.
- Familiarity with other eBilling systems such as Legal Tracker, Tymetrix 360 and CounselLink, Passport, Ascent, et al.
- Advanced Microsoft Office skills including Excel, Word, and Outlook required. Familiarity with Access and PowerPoint preferred.
- Strong knowledge of accounting principles, billing practices, and financial regulations.
- Proven ability to prioritize and execute tasks in a fast-paced, changing environment.
- Demonstrated leadership, collaboration, and project management skills.
- Exceptional interpersonal and customer service skills.
- Highly self-motivated and self-directed individual who takes initiative and uses strong problem-solving skills.
- Experience with process improvement and team management.
- Strong written and verbal communication skills.
- Commitment to accuracy and attention to detail.
- Ability to work outside of scheduled hours, including evenings and/or weekends, to meet deadlines as necessary.
- Occasional travel is required.
