Overview

The Leaves and Accommodations Manager is responsible for the day-to-day management and ongoingadministration of the organization27s integrated leave, workplace accommodations, and Workers27Compensation coordination programs. This role serves as a hands-on subject matter expert and primarypoint of coordination for employees, managers, HR partners, Legal, Risk Management, and third-partyadministrators to ensure timely, consistent, compliant, and employee-centered case handling across alldivisions. This role supports FMLA, state and company leaves, ADA accommodations, return-to-workprocesses, and Workers27 Compensation-related accommodation and claims coordination, balancingdirect case involvement with program oversight, vendor management, documentation, and processadherence. This role also monitors case activity, supports complex issue resolution, identifiesopportunities to improve program effectiveness, and helps ensure consistent administration of theestablished enterprise leave and accommodations model.

Pay Range: $95,000 - $115,000

What We Offer:

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Responsibilities

• Manage the day-to-day administration of the organization27s integrated leave, workplaceaccommodations, and Workers27 Compensation coordination programs, including FMLA, state andcompany leaves, ADA accommodations, return-to-work processes, and related case activity.
• Serve as a hands-on subject matter expert and primary point of coordination for employees,managers, HR Business Partners, Legal, Risk Management, and third-party administratorsthroughout the full lifecycle of leave, accommodation, and Workers27 Compensation-relatedmatters.
• Facilitate and document the interactive process for workplace accommodation requests, includingthose connected to leaves of absence, medical restrictions, return-to-work needs, and Workers27 Compensation claims, ensuring a compliant, empathetic, timely, and solutions-focused approach.
• Monitor and manage case activity across automated and manual processes, including leaveapprovals, accommodation requests, medical documentation, extensions, return-to-work plans,claim status updates, and case closures.
• Manage relationships with third-party leave and accommodations vendors (e.g., LOAadministrators, disability carriers), including performance monitoring, service-level agreement(SLA) oversight, issue escalation, and continuous improvement to ensure high-quality, compliant,and employee-centered service delivery.
• Collaborate with Legal, Compliance, Risk Management, HR, and business leaders on complex orhigh-risk cases, including accommodation feasibility, undue hardship analysis, leave exhaustion,job protection considerations, return-to-work planning, and Workers27 Compensation-relatedmatters.
• Maintain accurate, timely, and detailed documentation of case activity, communications,decisions, internal analysis, approvals, denials, follow-up actions, and related records inaccordance with company standards, vendor processes, and applicable legal requirements.
• Ensure consistent administration of federal, state, and local leave, accommodation, and Workers27Compensation requirements, including ADA/ADAAA, FMLA, state-specific leave and disabilityregulations, company leave policies, and applicable Workers27 Compensation obligations.
• Analyze case trends, vendor performance, process gaps, and employee/manager experience toidentify opportunities for operational improvement, risk mitigation, policy clarification, systemenhancements, and program effectiveness. Prepare monthly absence reporting.
• Develop and deliver guidance, tools, training, and resources for managers, HR teams, and otherstakeholders to promote consistent application of leave, accommodation, return-to-work, andWorkers27 Compensation processes.
• Support ongoing administration and continuous improvement of the established enterprise leaveand accommodations model, ensuring processes remain scalable, compliant, clearlydocumented, and aligned to business needs.
• Other duties as assigned

Qualifications

Education / Experience

• HS Diploma or GED (required) and seven (7) years progressive HR experience providing supportto employees and management on disability accommodations and leaves of absence, as anaccommodations specialist, analyst, or business partner (required) - or -
• Bachelor27s degree in Human Resources, Business Administration, or a directly related fieldpreferred and five (5) years of progressive Human Resources, leave administration,accommodations, employee relations, or related experience supporting employees andmanagement with leaves of absence, disability accommodations, return-to-work processes, andcomplex case management (preferred)
• Specific experience in education, or other highly regulated field, and multi-site, multi-state environments (preferred)
• Experience administering or coordinating integrated leave and accommodation programs,including FMLA, state and local leaves, company leaves, ADA/ADAAA accommodations, medicalrestrictions, return-to-work processes, and related documentation
• Experience partnering with third-party administrators, vendors, or internal/external claims partnersto support leave, accommodation, disability, or Workers27 Compensation-related case activity,issue resolution, escalation management, reporting, and service delivery
• Experience supporting Workers27 Compensation-related accommodation, restriction, claimscoordination, or return-to-work processes (preferred)

Skills

• Independently manage complex tasks and projects
• Coach and mentor junior team members
• Analyze problems, evaluate alternatives, and implement effective solutions
• Present ideas in a compelling and structured format to diverse audiences
• Demonstrate refined listening skills and emotional intelligence
• Facilitate training sessions and cross-functional meetings
• Drive consistent results in a fast-paced environment
• Leverage enterprise-level tools and systems to streamline processes
• Create new and better ways for the organization to succeed
• Develop people to achieve their goals and support organizational success
• Navigate complex policies, processes, and organizational dynamics with ease
• Work independently, escalating complex or high-impact issues
• Drive innovation to improve organizational success
• Develop others to achieve individual and organizational goals
• Navigate complex organizational dynamics with confidence
• Perform effectively amid uncertainty and ambiguity

Abilities

• Ability to manage complex, sensitive, and time-sensitive leave, accommodation, and Workers27Compensation-related matters with empathy, professionalism, discretion, and sound judgment.
• Ability to balance employee experience, business needs, compliance obligations, operationalconsistency, and risk management in day-to-day decisions.
• Ability to collaborate effectively with employees, managers, HR partners, Legal, RiskManagement, vendors, and other stakeholders to support timely and consistent case resolution.
• Ability to prioritize and manage multiple cases, deadlines, follow-ups, and stakeholdercommunications in a fast-paced environment.
• Ability to facilitate sensitive conversations, de-escalate concerns, and guide employees andmanagers through difficult or ambiguous situations.
• Ability to develop and deliver clear guidance, tools, resources, and training to support consistentadoption of leave, accommodation, return-to-work, and Workers27 Compensation processes.
• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders

Work Environment

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
• This position is designated as Remote. Employees must meet minimum technical standards for eligibility and participation.
• No travel required.

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