Salary: $5,779.00 - $7,774.00 Monthly
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Job Number: 2026-EED-003
Department: Dept. of Enterprise Services
Division: Equity & Employee Development
Opening Date: 06/18/2026
Closing Date: 6/25/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step
DescriptionSchedule: Position is overtime exempt and works Monday-Friday, 8:00 a.m. to 5:00 p.m. May be expected to adjust the work schedule as needed to meet business needs. At the employee's request, a flexible work schedule may be considered.
Location: This position is fully on-site at the Training Center office in Olympia, WA. This position will be responsible for managing daily Training Center operations and supporting open enrollment courses and other trainings. Classes may be offered virtually or in-person.
You will be responsible for planning, developing, delivering, and evaluating instructor-led training programs that support the business needs of state agencies and other public sector customers. Training areas include professional and leadership development, facilitation and communication skills, human resources, technology, LEAN concepts, risk management, customer well-being, and other required or elective learning opportunities.
DutiesSome of what you'll enjoy doing includes:- Overseeing assigned training portfolios by managing courses mandated by Executive Orders (EO), HR Directives, the Washington Administrative Code (WAC), the Revised Code of Washington (RCW), and Governor's Office requirements.
- Coordinating development and delivery of training programs, including course creation, assignment, scheduling, and review.
- Providing customer resource management by resolving issues, assessing needs, and improving service delivery through streamlined processes.
- Coordinating with contracted vendors by supplying logistics, enrollment, rosters, materials, and evaluation information.
- Supporting costing, pricing, and budgeting for training programs in partnership with DES Finance.
- Planning, building, managing, and evaluating the administration of classes and programs with the team.
- Serving as first point of contact for external instructors and learners, supporting check-in, classroom needs, and issue resolution at the Training Center.
- Responding to agency-specific development requests and provide tailored learning solutions.
- Providing primary customer service via email, phone, and in person, including inquiries about class dates, registration, profiles, and classroom usage.
- Resolving invoicing and billing issues in collaboration with the manager and DES Finance.
- Researching registration and completion inquiries and consult with the team to provide accurate responses.
- Interpreting and applying division policies when responding to customer questions.
- Managing classroom reservations, processing registration forms, and coordinating with Technology Services Division.
- Maintaining the weekly classroom calendar and distribute it as required.
- Supporting Learning Management System (LMS) users by resolving account issues, running audit reports, and providing Tier 1 technical support.
- Registering and canceling learners for WAC/RCW-approved organizations and assisting external learners unfamiliar with LMS processes.
- Using Zendesk to manage and route learner requests to DES IT Support.
- Developing agreements by gathering information, advising clients, and coordinating Single Agency or Interagency Agreements.
- Using LMS, Class Track, and ECMS to close out SAA and OE classes accurately.
- Ensuring accurate learner credit by updating rosters, marking completions, inactivating classes, and running closing reports.
- Entering chargeback and invoice data into Class Track and ECMS, including uploading electronic invoices.
- Participating in weekly team meetings to report and collaborate on division activities.
- Reviewing and prioritizing input sheets and enter classes into the LMS within established timelines.
- Processing Go/No-Go decisions and cancellations using established tools and processes.
- Writing, negotiating, and managing contracts for open enrollment and single-agency agreement learning solutions.
- Selecting and evaluating contracted vendors to ensure high-quality service and reasonable pricing.
- Coordinating contract signatures with partner organizations to ensure timely processing.
- Participating in team projects across LSOT, LST, WLP, and EED.
- Attending meetings with internal partners, workgroups, divisions, and external stakeholders.
- Creating and updating business processes and procedures.
- Assisting with onboarding and orientation for new employees.
QualificationsREQUIRED:- Relevant experience and/or education totaling at least six (6) years:
- Relevant experience includes project management, stakeholder management, consulting with customers to match workforce needs with training solutions, process improvement, research, analysis and problem solving, or quality assurance.
- Relevant education includes focus on business, human resources, social or organizational behavioral sciences, or related field.
- Demonstrated action and commitment to implementation and integration of diversity, equity, and inclusion practices to facilitate a respectful and inclusive work environment
Diversity, Equity, and Inclusion (DEI) CompetenciesIncumbents to this position must possess and demonstrate the following competencies:
- Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace.
- Demonstrate a commitment to growth, learning, and self-awareness when provided training and opportunities to participate in improving our work environment.
- Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment.
- Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive and respectful environment when working with members of the group, team, organization or community.
- Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization.
Find the full DEI competencies and their descriptions on this page.
Key Competencies Expected:- Customer Focus: Build and maintain internal and external customer satisfaction with the team's products and services by putting customer needs first, making excellent customer service a high priority, and consistently going beyond basic service expectations to help customers implement complete solutions. Seek ways to enhance customer satisfaction through improving the efficiency and effectiveness of delivery by soliciting feedback and ensuring needs have been fully met; providing status reports and updates on progress to customers and responding in a timely manner to changing customer needs.
- Integrity: Earn the trust, respect, and confidence of coworkers and customers through consistent honesty, forthrightness, and professionalism in all interactions.
- Accountability: Accept personal responsibility for the quality and timeliness of work. Can be relied upon to achieve excellent results with little need for oversight.
- Collaboration: Employ expertise, credibility, and effective partnering to help customers identify, evaluate, and resolve problems and service needs. Assist in maturing business practices and processes.
- Communication: Convey information in a clear, concise manner in writing and in person to groups and individuals, respectfully and professionally. Adjust communication style and anticipate concerns of diverse audiences and individuals. Manage meetings effectively and share appropriate information internally and externally.
- Project Management: Exercise project discipline, accountability, and best practices over a wide variety of business and technical initiatives. Ensure quality standards are met. Effectively respond to and manage issues, risks, and unforeseen problems. Be aware of and evaluate social, fiscal, and political trends. Understand needs, ensure satisfaction, and continually assess outcomes, achievement, and effectiveness. Manage resources effectively, efficiently, and within project scope, budget, and time limits.
- Teamwork: Support and focus on the vision, mission, and goals of the organization and the team. Contribute to the development, cohesion, and productivity of the team. Support teamwork and cooperation through open and honest communication.
- Creative and Innovative Thinking: Develop innovative ideas that provide solutions to all types of workplace challenges.
- Coordinating and Organizing: Effectively coordinate activities, services and schedule to ensure efficient operations.
- Decisiveness: Make timely decisions without sacrificing quality, even in ambiguous circumstances or with limited data.
- Relationship Building/Liaison/Respect: Build constructive working relationships characterized by a high level of acceptance, cooperation and mutual regard.
- Results Orientation and Initiative: Focus on results and desired outcomes and how best to achieve them. Identify what needs to be done and proactively take appropriate action. Get the job done. Set high goals and achieve them. Look for opportunities to help move a project or solution along. Be persistent in the face of difficulties and respond to setbacks with renewed and increased efforts.
PREFERRED:- Experience with contract management, preparing and monitoring pricing for courses, marketing, and LMS administration.
- Experience with the state procurement process.
- Zoom, MS Teams, ClassTrack, Learning Management System, understanding of how systems connect (e.g., database to web), accessibility compliance, working with external partner systems (e.g., LinkedIn Learning, Franklin Covey All Access Pass, Vital Smarts toolkits, etc.).
Supplemental InformationHow to Apply:Interested? We would love to hear from you! Click "Apply" at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.
Please attach the following documents to be considered for the position. Failure to do so may result in you not being considered for the position:- A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position.
- A current resume detailing your experience and education.
- A list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)
**Do
not attach any documents that include photos or private information (social security number, year of birth, etc.)
NOTE: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not substitute for completing the "duties summary" section or supplemental questions of the application. Please do not "refer to resume" for detail, or your application may be disqualified.
Contact Information:For questions about this recruitment or to request a reasonabl
