Job Description

The Learning Operations Specialist is the operational and systems backbone of Sandisk's enterprise learning function. This role keeps the Sandisk Learning Portal and supporting tools running smoothly day to day: supporting learning system administration, intake and ticket fulfillment, and content operations.

Operating as the connective tissue between the learning function and business unit stakeholders, this individual will respond to incoming learning requests, execute course assignments and content uploads, support light course development, and continuously improve the processes and knowledge resources that make learning support faster and more consistent. The role is an even blend of hands-on systems execution and cross-functional coordination and is well suited to someone who is equally comfortable in the back end of a learning platform and in a working session with stakeholders.

What You Will Be Doing

Learning Systems & Tools Administration

• LMS/LXP administration: assign courses and curricula to employees and specific organizations, upload and version (re-version) content, manage SCORM file uploads, and record completions for instructor-led and in-person learning.
• Udemy and third-party platforms: configuring and curating learning experiences (e.g. learning paths, persona based content, etc.) in partnership with platform administrators.
• Content development support: build and edit courses in Articulate and prepare learning materials (written and light video) in partnership with requestors.
• SharePoint support: assist with configuration and upkeep of the learning SharePoint site so resources stay organized and discoverable.
• ServiceNow ticket fulfillment: monitor and respond to incoming learning requests, triage one-off asks, and resolve or route them with clear, timely communication.

Intake, Coordination & Stakeholder Engagement

• Partner with business unit stakeholders and the learning team to translate intake requests into clear, actionable fulfillment plans.
• Coordinate course assignment requests end to end, clarifying requirements, executing in LMS/LXP, and confirming completion back to the requestor.
• Manage project timelines, deliverables, and communications for learning initiatives so work stays visible and accountable.
• Document key decisions and share consistent updates to keep stakeholders aligned and reduce back-and-forth.

Knowledge & Process Management

• Own and maintain the learning intake repository and a common-questions knowledge base, so recurring ServiceNow requests can be answered quickly and consistently.
• Maintain intake forms, trackers, and dashboards that centralize learning requests and keep the team's work organized.
• Maintain a content inventory and archive log: track what has been published, re-versioned, retired, or archived in the LMS so the team has a reliable source of truth.

Operational & Continuous Improvement

• Track learning participation, engagement metrics, and feedback to support reporting and measurement.
• Identify gaps across intake, fulfillment, and system workflows and recommend improvements.
• Standardize templates, intake questions, and communication cadences to drive efficiency and a smoother employee experience.

Qualifications

Required:

• Experience: 1-2 years in learning operations, learning systems administration, project/program coordination, or a closely related role.
• Technical skills: proficiency with MS Office and SharePoint; familiarity with SCORM, authoring tools (e.g., Articulate), and light video editing.
• Organization & execution: proven ability to manage multiple priorities, track details, and keep work moving across several requests at once.
• Collaboration: strong relationship-builder who can work effectively across the learning function, HR, and business functions.
• Communication: clear, concise communicator (written and verbal) who can simplify complexity and set expectations.
• Mindset: self-starter with curiosity, adaptability, and a solutions-oriented, service-minded approach.

Preferred:

• Background in Learning & Development or Instructional Design.
• Hands-on experience administering an LMS (Cornerstone strongly preferred)
• Experience using ServiceNow or a similar ticketing/portal system
• Familiarity with intake process design, knowledge-base management, feedback loops, and post-program measurement

Additional Information

Based on our experience, we anticipate that the application deadline will be 10/01/2026 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline.

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Compensation & Benefits Details

• An employee's pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
• The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future.
• You will be eligible to participate in Sandisk's Short-Term Incentive (STI) Plan, which provides incentive awards based on Company and individual performance. Depending on your role and your performance, you may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Sandisk's Standard Terms and Conditions for Restricted Stock Unit Awards.
• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program, employee stock purchase plan, and the Sandisk's Savings 401(k) Plan.
• Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.