Instructional Designer/eLearning Developer -
IT Initiatives

Location: USA - Raleigh/Durham/Chapel Hill area, 2-3 day onsite requirement

About the Opportunity
This role will support an IT Customer Success and Enablement group where driving internal customer success and technology enablement will minimize disruption, enhance productivity, and improve the employee experience. This role and your teammates bridge the gap between technology and people by raising awareness and fostering engagement with IT offerings, initiatives, platforms, and services. Driving excellence by measuring adoption, satisfaction, and ensuring continuous improvement.
Location: United States - Raleigh-Durham-Chapel Hill, on-site required
Contract Type: W2 Hourly Contract
W2 Hourly Rate: $50/hour
Project Duration: June 2026 to December 31, 2026, with a possible extension
Project Capacity: 40 hours per week
Start Date: ASAP after the interview process and background check
SweetRush is a remote organization, and as such, all resources must be technically savvy, have access to a strong internet signal, be comfortable with virtual/instant messaging and conferencing tools, and generally be available during established working hours.

We are working hand in hand with our client's IT Customer Success and Enablement (CSE) group, driving internal customer success and technology enablement across the learning enterprise to minimize disruption, enhance productivity, and improve the employee experience. We bridge the gap between technology and people by raising awareness and fostering engagement with IT offerings, initiatives, platforms, and services. We drive for excellence by measuring adoption and satisfaction and ensuring continuous improvement.

We are seeking a Learning Experience Designer to design, develop, and deploy engaging learning solutions for key internal IT initiatives, such as AI and Cybersecurity Awareness Campaigns, as well as various Workplace Apps & Tools targeted at end users across the enterprise globally. Solutions for these initiatives may include live learning event development and delivery, eLearning course development, online resources creation, and learner evaluation.

Job Responsibilities

• Learner needs assessment - thoroughly understand the learners' needs and requirements, including researching and analyzing learner profiles, preferences, and challenges, to ensure that the learning experience is tailored to their needs.
• Learning experience design - Collaborate with team and stakeholders to plan, co-create, and/or design learning experiences fit for the audience and needs of the initiative or product offering. This may include live learning events, eLearning courses, on-demand resources, and internal social announcements.
• Learning content development - Develop learning content for various technology solutions that are accessible and understandable to a non-technical audience. Support content development, including facilitator scripts and presentation materials for IT live learning events.
• eLearning development - Build interactive eLearning solutions in Articulate Rise and Storyline 360 and deploy in the Learning Management Systems. Leverage multimedia elements, design elements, and interactive technologies to create dynamic and immersive learning environments.
• Collaboration and consultation - work closely with subject matter experts and other stakeholders to ensure accuracy and relevance of the content. This is critical for aligning learning experiences with the desired learning outcomes.
• Learning facilitation and delivery - Facilitate live or in-person sessions with global audiences focused on technology products, services, and/or initiatives, leveraging interactive methods to maximize learner participation, engagement, and retention.
• Learning surveys and evaluation - Ensure all learning deliverables include a listening and measurement strategy, and implement surveys and evaluation methods to support each one.

Required Qualifications

Bachelor's degree and 3+ years of experience in Learning Experience Design: Curriculum Design and eLearning Development

Bonus Skills

• Instructional design experience creating courses in technology-related areas such as Artificial Intelligence (AI), Cybersecurity, Microsoft Productivity Suite, and or computer applications for internal end users
• Knowledge of adult-learning principles, instructional design frameworks such as ADDIE or Successive Approximation Model (SAM)
• Expert eLearning development skills using Articulate Rise and Storyline 360
• Ability to educate end users on complex or technical subjects in clear and engaging ways
• Experience designing and delivering engaging virtual learning sessions using Zoom Meetings or similar tools
• Proven experience creating visually engaging learning content and graphics using tools such as Adobe Creative Suite, Canva, or similar design platforms, with exceptional attention to detail and a keen eye for layout, color, and brand alignment.
• Experience producing live action and graphics-based instructional videos
• Strong project management skills to ensure quality and on-time delivery
• Experience working in an agile development environment

Call to Action: Submit Your Resume!

Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume. We are excited to hear from you!

Please note: We're all about remote work and have collaborators based all around the world; however, SweetRush is a US-based company, and English is our primary language. If you'd like to be considered for this opportunity, please submit your resume in English.

SweetRush believes in transparency and fairness. And for that reason, all of our active searches are available on the SweetRush "Join Us" page at https://www.sweetrush.com/join-us/. You can also find our openings posted on our LinkedIn company page under the "Jobs" tab at https://www.linkedin.com/company/sweetrush/jobs/.

Unfortunately, cybercriminals take advantage of good people. Please know that SweetRush would never ask for your personal information, such as SSN, banking information, credit cards, etc., during the application or interview process. Always be mindful to protect your personal and financial information, and use careful judgment when providing information to talent acquisition professionals.