Job Location Type Hybrid Position Summary The Experience Designer is an individual contributor role responsible for designing and delivering brand-aligned learning experiences that support our Dual Brand concept. Reporting to the Sr. Manager of Learning & Development, this role partners with stakeholders across brands and functions to develop engaging, scalable training solutions that drive operational performance, business outcomes, and consistent guest experiences. This role operates in a fast-paced, high-change environment and requires strong execution, adaptability, and the ability to manage multiple priorities. The ideal candidate brings experience in restaurant environments, a collaborative and solutions-oriented mindset, and the ability to design practical, performance-driven learning experiences for frontline operators and leaders. Key Responsibilities Learning Experience Design & Development • Design and develop learner-centered training solutions across modalities (eLearning, instructor-led, blended, and on-the-job) • Translate operational processes and brand standards into clear, actionable learning experiences for frontline teams and managers • Analyze and transform existing content into scalable, effective learning solutions across both brands • Apply instructional design methodologies (e.g., ADDIE, Agile, Design Thinking) to deliver high-impact solutions • Adapt and localize learning content for diverse audiences, ensuring cultural relevance and operational applicability Collaboration • Partner with stakeholders across both brands to gather requirements and ensure learning solutions reflect brand standards and operational needs • Collaborate with cross-functional teams, including Operations, Culinary, Marketing, and Field teams to align training with key initiatives • Incorporate brand-specific elements into learning experiences while supporting consistency where appropriate • Provide recommendations on learning approaches based on business needs and learner experience Stakeholder Support & Execution • Participate in needs analysis discussions and working sessions with Brand Training and Operations Teams and field teams • Execute against agreed project scope, timelines, and deliverables • Own end-to-end development of learning solutions, including scoping, design, stakeholder alignment, and delivery • Communicate progress and incorporate feedback to refine learning solutions Content Development & LMS Execution • Develop and maintain learning content within the LMS (Docebo experience preferred) • Create engaging, interactive, and user-centric learning experiences aligned with brand guidelines • Utilize authoring tools (e.g., Articulate 360, Storyline, Rise) to produce high-quality materials • Ensure content is engaging, interactive, and aligned with brand guidelines • Manage course uploads, configurations, and updates in the LMS • Troubleshoot LMS content issues and support end-user experience • Optimize learning paths and assignments to drive completion and performance Measurement & Continuous Improvement • Gather learner feedback and performance data to inform updates to training materials • Align learning solutions to key operational and business performance outcomes (e.g., guest experience, speed of service, accuracy, and sales drivers) • Conduct iterative improvements to learning content based on insights and stakeholder input • Support ongoing updates as business needs evolve Required Qualifications • Bachelor's degree in Instructional Design, Education, Learning and Development, or related field • 3-6+ years of experience in instructional design or learning experience design • Proven ability to manage multiple projects in a fast-paced, evolving environment • Strong understanding of adult learning principles and instructional design fundamentals • Proficiency with eLearning authoring tools (Articulate 360, Storyline, Rise, or similar) • Strong communication (written and verbal) and collaboration skills • Experience with LMS Administration, Docebo preferred • Fluent in English and Spanish (written and verbal), with the ability to review, validate, and ensure accuracy of translated learning content for operational use • Target salary $75k-$90k depending on experience Preferred Qualifications • Experience supporting Quick Service Restaurant (QSR) or Full-Service Restaurant (FSR) environments • Familiarity with restaurant operations, training, or field enablement • Experience working with multi-brand franchise systems or multi-unit operations • Knowledge of Docebo LMS administration and reporting tools • Experience creating learning for frontline and hourly team members • Exposure to agile development or rapid content design cycles • Basic graphic design or multimedia development skills • Familiarity with UX design tools (e.g., Figma, Adobe Creative Suite) • Familiarity with emerging learning technologies, including AI-enabled content development tools Critical Skills & Competencies • Instructional Design Expertise: Strong foundation in adult learning theory and content design best practices • Execution & Ownership: Delivers high-quality learning solutions from concept through implementation • LMS Content Creation: Advanced ability to build, deploy, and optimize digital learning experiences • Learner Focus: Designs practical, engaging experiences that support on-the-job performance • Collaboration: Ability to partner effectively across L&D, Operations, and HR • Business Acumen: Connects learning solutions to operational performance and business outcomes • Collaboration: Ability to partner effectively across L&D, Operations, and cross-functional teams • Attention to Detail: Ensures accuracy, consistency, and alignment with brand standards • Adaptability: Thrives in a fast-paced, evolving environment • Data-Driven Mindset: Uses metrics and feedback to continuously improve learning experiences Success Measures • Timely delivery of high-quality learning solutions • Alignment with brand standards and operational needs • Stakeholder satisfaction with deliverables • Learner engagement and feedback • Ongoing accuracy and relevance of training content Work Environment • Corporate office environment with periodic field engagement to observe and support training initiatives • Works in a fast-paced, dynamic environment with changing priorities and deadlines • Requires extended periods of sitting, computer work, and virtual collaboration • Must be comfortable managing multiple tasks and adapting to evolving business needs