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X The application window will be open until at least August 13, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
Minimum qualifications: - Bachelor's degree or equivalent practical experience.
- 3 years of experience in program or project management.
- 2 years of experience in a quantitative or metrics measured role or business.
- Experience in stakeholder-facing roles, interacting with executive partners.
Preferred qualifications: - Experience in a customer facing technical support role.
- Experience partnering with external suppliers/agent based programs to deliver improvements in operational metrics and meet or exceed compliance standards.
- Experience using data analysis to identify needs and measure impact in an operations organization.
- Expertise in designing and managing learning solutions to meet business objectives and regulatory requirements, within a product-oriented role.
- Ability to balance quality and cost imperatives across a large, agent based program and to deliver against performance-based metrics.
About the jobThe Learning Enablement team is designed to partner cross-functionally across the gUP operations and broader organization to proactively identify opportunities for improvements in the customer experience, cost effectiveness, and compliance adherence.
As a Learning Enablement Program Manager, you will play a pivotal role in designing, implementing, and measuring the impact of knowledge solutions. You will be a trusted advisor, strategist, and program leader, driving continuous improvement across all levels of the organization. You will work closely with teams across gUP and gTech to support product launches, regulatory mandated training, and onboarding for internal processes and tooling.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $111000 - $159000 (USD) 15% bonus target equity benefits
Learn more about benefits at Google .
Responsibilities - Manage the end-to-end lifecycle (creation, rollout, measurement) of high-impact learning solutions, aligning cross-functional stakeholders around clear objectives and plans.
- Develop and implement strategies across gUP to drive improvements in operational metrics and overall training program return on investment.
- Partner with stakeholders to build programs that will drive measurable improvements to customer experience metrics.
- Influence and collaborate across various stakeholders from junior team members, peers to executive level business owners through written and verbal communication skills, including presentation creation and delivery.
- Partner with internal teams to proactively identify knowledge gaps, analyse quality trends, and support their business goals (e.g., product launches, new tool launches, new regulatory mandates). Create and maintain compliant and aligned cross-gUP frameworks for training processes, including scoping, asset creation, and supplier engagement standards.
