The Learning Designer is integral to Gartner’s Learning Design team. In this position, you will design, deliver and curate global learning experiences and programs, with a primary focus on client-facing associates. You will collaborate with stakeholders across the organization, including Talent Effectiveness and client-facing Business Units to deliver and consult on learning experiences to improve performance and business outcomes.

This role requires a high degree of independent problem-solving, stakeholder management, excellent communication skills and a client-first approach. This role will report to the Associate Director, Learning and Development.

What you’ll do:

• Design and develop learning experiences and multi-modal learning programs (e.g., e-learning, instructor-led learning, virtual learning environments, performance support, job aids, playbooks, AI role plays, etc.) that support the performance of client-facing associates.

• Create highly effective interactive content using appropriate authoring systems and software applications as needed, applying instructional design principles to ensure engagement and impact.

• Collaborate with team members, subject-matter experts and business leaders to develop, implement and evolve experiences that align to learner expectations and business needs. 

• Identify opportunities to enhance the quality, personalization and discoverability of learning materials. 

• Develop a working knowledge of all aspects of the business, with an emphasis on client-facing role

• Draw on the professional expertise of subject matter experts for content development. 

• Effectively oversee activities and adhere to project scope, timelines, budget and priorities. 

• Ensure the instructional content adheres to quality standards and supports learning outcomes.  

What you’ll need:

• 3-5 years of learning experience with an emphasis in instructional design.

• Proven experience designing and managing blended learning experiences and working within a full instructional design cycle, including analysis, design, development, program implementation and delivery.

• Experience designing learning for client-facing or revenue‑generating roles (e.g., sales, service) preferred.

• Experience collaborating with learning technology platforms (e.g., LMS) and AI-enabled tools to distribute and enhance learning experiences.

• Exceptional writing, design and editing skills.

• Creativity and resourcefulness to solve problems and develop innovative learning solutions.

• A collaborative, team-player mindset and focus on delivering impact for learners, clients and the organization.

• Ability to pivot and remain agile in a rapidly evolving environment.

• Highly effective execution with a commitment to excellence and attention to detail.

• Proficiency with Articulate 360 (Rise and Storyline) and video editing tools like Camtasia or Adobe Premiere Pro

• Examples of work are required for this position.

• Must be located within a 60 minute commute to Irving, TX or Fort Myers, FL.

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