Manager, Learning Design Content

Job Summary
As the Learning Design & Content Manager, youwillmanage a team responsible forexecuting the development ofILT, VILT, e-learningcontent,and knowledge resources.These learningsprimarily support field leadership and front-line, customer-facing employees to help achievecompany strategic initiativesanddepartmentalobjectives.Thishybridrole is perfect for someone whoenjoys designingcontent,driving productivity and meeting the needs of stakeholders through effective learning experiences.

Duties & Responsibilities
 Manage a team of Instructional Designersto execute the development of learning projects defined and prioritized by theVP of Learning and Talent Development.
 Collaborate with project stakeholders to understand specific business needs and performance gaps before executing the development of performance-enabling andimproving training solutions.
 Manage multiple instructional design projectssimultaneously, ensuringprojects remain on time throughout all phases of development.
 Ensure instructional items are delivered high-quality, free from errors, and within strategic design and scope,often meaningyou jump in andcreate contentalongside your team to bring the project across the finish line.
 Build relationshipswith internal customers and project stakeholders while managing expectations, communicating status, and resolving open issues.
 Manage the day-to-day technical and operational support for the companys online learning platforms,including the LMS.
 Assess opportunities for continued improvement, set goals and establish metrics forproductivity expectations andsuccess.
 Continue to researchand adoptnew tools,AI poweredtechnologies,andmethodologies to keep audiences engaged and motivated to change behaviors to meet business goals.
Qualifications
 Bachelors Degree in Instructional Design, Psychology, Communications, or related field
 Minimum4yearsofexperience designing and developing learningcontent andstrategies
 Minimum2yearsofexperience managing a team of instructional developers,orequivalent

LMS management experience, preferably Axonify and Workday

Resource management tool experience, such as Asanaor Airtable

Experience withAdobe Creative Suite, Articulate Rise,andArticulateStoryline
 PMP or equivalent certificationisa plus
Skills andCompetencies
Excellent communicator able to tailor both verbal and written information for a variety of audiences
 Detail-oriented with exceptional organizational, documentation, and process improvement skills
Creative and collaborative problem-solver capable of analyzing complex challenges and proposing well-vettedoptions
 Continuously focused on controlling project risks and protecting outcomes
 Able to re-forecast and pivot projects as needed