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Role Overview

The Learning & Development Program Manager is a senior practitioner responsible for the end-to-end design, delivery, and continuous improvement of large-scale learning initiatives across the organization. This role sits at the intersection of instructional strategy, technology, and business partnership – translating complex organizational capability gaps into high-impact learning solutions that drive measurable performance outcomes.

How You’ll Make an Impact:

Program Design & End-to-End Delivery

• Own the full program lifecycle for large-scale learning initiatives – from needs discovery through evaluation and iteration

• Design comprehensive learning programs, curricula, and blended learning experiences that address complex, multi-level organizational performance needs

• Lead cross-functional working groups and coordinate deliverables across SMEs, vendors,  and business stakeholders

• Establish clear success metrics for each initiative and report on learning effectiveness, engagement, and business impact

Learning Technology Ecosystem Management

• Serve as the organizational owner of the Learning Management System (LMS) and/or Learning Experience Platform (LXP)

• Manage vendor relationships and contracts: lead renewal negotiations, escalate issues, and hold vendors accountable to SLAs

• Oversee system integrations between the LMS/LXP and adjacent platforms (HRIS, talent management, productivity tools, etc.)

• Conduct regular user data analysis – completion rates, learner behavior, engagement trends and translate findings into actionable platform and program improvements

• Lead technical optimization efforts including system configuration, context taxonomy, and user experience enhancements

Content Development & Learning Strategy

• Develop high-quality learning content spanning e-learning modules, facilitator guides, job aids, assessments, and curated digital resources

• Craft engaging learning strategies that leverage a range of modalities: instructor-led training, virtual facilitation, self-paced digital learning, cohort-based programs, and on-the job experiences

• Apply evidence-based instructional design principles (ADDIE, SAM, backward design, etc.) to ensure content is relevant, engaging, and measurable

• Champion accessibility and inclusive design standards across all learning materials

Business Partnership & Needs Analysis

• Partner closely with divisional leaders and people managers to conduct capability gap analyses and performance diagnostics

• Facility discovery workshops, stakeholder interviews, and focus groups to surface learning needs and define program objectives

• Translate identified capability gaps into specialized, tailored learning solutions aligned with business priorities and workforce development tools

• Act as a trusted advisor on L&D best practices, consulting on the most effective approaches for each context

• Build and maintain strong relationships across HR Partners/Managers, Talent Management, and organizational lead

Note: This list of responsibilities is inclusive; however, it is intended to be a guideline for activities.

What You’ll Bring:

• Bachelor’s Degree in Instructional Design, Organizational Development, Human Resources, or similar education

• Minimum of 8 years of progressive experience in Learning & Development, Talent Development, or a closely related field

• Demonstrated experience managing the end-to-end delivery of large-scale, enterprise-wide learning programs

• Hands-on administration experience with at least one LMS or LXP platform

• Strong project management skills with experience using PM tools (Microsoft Office, Monday.com, or similar)

• Proficiency in content authoring tools (e.g., Articulate 360, Adobe Captivate) and virtual facilitation platforms (Microsoft Teams)

• Experience designing enterprise-wide upskilling/reskilling programs

Preferred Qualifications:

• Master’s Degree preferred

• Certification in project management (PMP, CAPM) or instructional design/talent development (e.g., ATD CPTD, CPLP)

• Experience designing leadership development programs

• Familiarity with learning analytics tools (e.g., Tableau, Power BI, xAPI/LRS reporting)

• Background in change management methodologies (e.g., Prosci, ADKAR)

Disclaimer: JR Automation requires candidates to successfully complete a 10-panel drug screen, physical examination, and background check.