West Pharmaceutical Services, Inc

Learning and Development Partner Sales Training

Exton, PA 19341In-Person
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred in a relevant field like Business or Learning & Development
  • Minimum 5 years of experience in learning and development or related field
  • Experience supporting sales, marketing, or customer-facing teams
  • Proven track record in facilitating training and collaborating with managers and SMEs
  • Familiarity with adult learning principles and instructional design

Responsibilities

  • Partner with leaders to assess training and performance improvement needs
  • Execute training programs for customer-focused teams
  • Support onboarding and role-based learning enhancements
  • Track training assignments and learner progress through LMS
  • Facilitate various training sessions covering onboarding and skill development
  • Collaborate with SMEs to create and update training materials
  • Analyze training metrics and suggest improvements
  • Lead learning projects ensuring effective coordination and communication

Benefits

  • Comprehensive benefits package including health and wellness programs
  • Flexible work environment with hybrid model
  • Opportunities for professional development and continuous improvement
  • Supportive team culture emphasizing collaboration and partnership
  • Access to advanced learning technologies and resources
Full Job Description
This is a hybrid position requiring the team member to be onsite for a minimum of 3 days per week. No relocation is provided for this opportunity.

Job Summary

In this role, you will serve as a learning partner supporting sales training and enablement priorities for customer-facing commercial teams. This role executes key learning initiatives, consults with managers and subject matter experts (SMEs) on capability needs, supports onboarding and training programs, facilitates learning experiences, and helps improve the effectiveness of commercial training solutions.

The role partners closely with commercial leaders, SMEs, HR, and other stakeholders to identify development needs, implement training solutions, and monitor learner progress and program effectiveness. The Learning & Development Partner - Sales Training & Enablement helps sustain onboarding and capabilities training programs, supports learning operations through effective use of systems and processes, and contributes to continuous improvement of commercial learning experiences.

Essential Duties and Responsibilities

  • Partner with Sales and Commercial leaders, managers, and SMEs to identify onboarding, training, and performance improvement needs.
  • Execute sales training and enablement programs for customer-facing commercial teams.
  • Support implementation and continuous improvement of onboarding programs and role-based learning paths.
  • Coordinate training assignments, completion tracking, and learner progress through the LMS and related tools.
  • Facilitate instructor-led, virtual, and blended training sessions for onboarding, systems, process, and capability development.
  • Partner with content owners and SMEs to develop, refresh, and manage training materials and learner resources.
  • Track participation, completion, and training effectiveness metrics, and provide recommendations for improvement.
  • Lead assigned learning projects, including planning, coordination, communications, stakeholder follow-up, and evaluation


Education

  • Bachelor's degree preferred in Business, Human Resources, Learning & Development, Education, Organizational Development, Marketing, Life Sciences, or a related field


Work Experience

  • Minimum 5 years of experience in learning and development, training, sales enablement, onboarding, or a related field required.
  • Experience supporting sales, marketing, customer-facing, or other commercial teams.
  • Experience facilitating training and partnering with managers and SMEs to address learning needs.
  • Experience supporting onboarding and capability-building programs in a matrixed organization preferred.
  • Experience in pharmaceutical, biotech, medical device, healthcare, or other regulated or technical environments preferred


Preferred Knowledge, Skills and Abilities

  • Knowledge of adult learning principles, facilitation methods, instructional design, and learning technologies.
  • Ability to translate business and performance needs into practical learning solutions for commercial teams.
  • Strong presentation, facilitation, written, and verbal communication skills.
  • Strong stakeholder management and relationship-building skills across Sales, Commercial, HR, and cross-functional teams.
  • Strong project management, planning, coordination, and follow-through skills.
  • Ability to analyze training data, communicate progress, and recommend improvements.
  • Ability to coach SMEs, trainers, and business partners on effective learning practices.
  • Proficiency with Microsoft Office, LMS platforms, and virtual learning tools. #LI-NJ1 #LI-Hybrid


Travel Requirements

None: No travel required

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Additional Requirements

  • Ability to work independently, manage multiple priorities, and adapt to changing business needs.
  • Strong attention to detail, organization, and follow-through in managing training programs and records.
  • Maintain accurate, audit-ready training documentation and learning administration where needed.
  • Participate in continuous improvement efforts and help standardize commercial training processes and tools.
  • Maintain discretion and confidentiality when handling employee and training information.
  • Comply with company policies, safety requirements, and quality standards at all times


About West Pharmaceutical Services, Inc

West Pharmaceutical Services, Inc. is a leading manufacturer of packaging components and delivery systems for injectable drugs and healthcare products. Working by the side of its customers from concept to patient, West creates products that promote the efficiency, reliability and safety of the world's pharmaceutical drug supply. West is headquartered in Exton, Pennsylvania, and supports its customers from locations in North and South America, Europe, Asia and Australia. West's 2019 net sales of $1.84 billion reflect the daily use of approximately 112 million of its components and devices, which are designed to improve the delivery of healthcare to patients around the world.
Learn more about West Pharmaceutical Services, Inc
Size
10,065 employees
Market Cap
$17.5 billion
Industry
Net Income
$346.2 million
Founded
1923
5 Year Trend
+13.4%
Revenue
$2.1 billion
NASDAQ

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