Job Purpose: The Lean Manufacturing Director elevates CROM's organizational capability by architecting and executing a world-class Job Servicing Facility strategy that drives continuous improvement, operational excellence, safety, quality, and profitability. This role transforms Job Servicing from a support function into a strategically focused lean manufacturing operation that enhances enterprise value, supports organizational growth, and creates sustainable competitive advantages through transformational improvements across all servicing operations.
Essential Duties & Core Responsibilities1. Strategic Manufacturing Leadership- Develop and execute a multi-year Lean Manufacturing and Job Servicing strategic roadmap.
- Align operational initiatives with company value creation objectives and EBITDA improvement goals.
- Partner with executive leadership to define future-state facility, equipment, workforce, and operational requirements.
- Drive organizational transformation initiatives that improve efficiency, scalability, and profitability.
- Serve as a change agent while preserving and strengthening CROM's culture and values.
2. Operational Excellence & Continuous Improvement- Establish and implement lean manufacturing principles throughout Job Servicing operations.
- Develop and monitor key operational performance indicators and metrics.
- Improve On-Time-In-Full (OTIF) delivery performance across all servicing functions.
- Optimize conversion costs and reduce waste throughout manufacturing and servicing processes.
- Drive standardization, process improvements, and asset utilization initiatives.
- Partner with operational leaders on equipment optimization, including rent-versus-buy decisions.
3. Financial & Performance Management- Collaborate with the CFO to develop and maintain executive-level operational dashboards.
- Establish performance metrics tied directly to financial outcomes and enterprise value creation.
- Monitor budget versus actual performance and identify opportunities for cost reduction.
- Develop reporting mechanisms that support Board-level visibility into operational performance.
- Demonstrate measurable links between operational initiatives and EBITDA improvements.
4. Systems & Technology Leadership- Lead successful implementation and optimization of Deltek MRP and related operational systems.
- Evaluate current business processes and identify technology solutions that improve operational performance.
- Ensure system utilization supports KPI tracking, operational visibility, and decision-making.
- Promote data-driven operational management practices throughout Job Servicing functions.
5. Organizational Development & Cross-Functional Collaboration- Partner with the Director of Job Servicing, Job Services Manager, and operational leadership teams to align strategic priorities.
- Build strong relationships across regional offices and operating locations.
- Assess organizational capabilities and identify opportunities for workforce development.
- Create training and succession planning roadmaps to support future growth.
- Foster collaboration between operations, finance, project management, and field teams.
- Other duties as assigned.
Essential Requirements- Strong ability to influence and drive results without direct authority.
- Strategic thinker with a hands-on leadership approach.
- Demonstrated business and financial acumen with the ability to connect operational performance to financial outcomes.
- Strong analytical, problem-solving, and critical-thinking skills.
- Ability to effectively lead organizational change and continuous improvement initiatives.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to work collaboratively across multiple departments and geographic locations.
- Ability to adapt and succeed in a fast-paced, growth-oriented environment.
- Demonstrated commitment to safety, quality, and operational excellence.
Minimum Qualifications- Bachelor's degree in Engineering, Manufacturing, Operations Management, Business, or related field; Master's degree preferred.
- Minimum 10 years of progressive manufacturing, fabrication, service operations, or operational leadership experience.
- Minimum 5 years of leadership experience overseeing multi-site operations.
- Demonstrated experience implementing Lean Manufacturing principles and continuous improvement programs.
- Proven experience leading large-scale operational transformation initiatives.
- Experience managing operational metrics including OEE, OTIF, equipment utilization, and cost performance.
- Experience supporting rapid organizational growth, expansion, or integration initiatives.
- Proficiency with ERP/MRP systems and Microsoft Office Suite.
- Valid driver's license with acceptable driving record.
Working Conditions- Frequent travel to regional offices, facilities, project sites, and operating locations.
- Long or irregular working hours may be necessary to support business objectives, operational initiatives, and implementation projects.
- Participation in company meetings, operational reviews, leadership planning sessions, and strategic initiatives.
