Product Support Group Engineer

TRUMPF Group

$70K — $95K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of technical support experience in a related field
  • Strong knowledge of electronics, digital circuits, wiring, mechanics, and hydraulics
  • Proven ability to provide high-quality customer service
  • Experience working collaboratively in cross-functional teams
  • Proficiency in software and file management

Responsibilities

  • Provide high-quality technical assistance via phone to customers and Field Service Engineers
  • Document customer machine information and suggest improvement strategies
  • Collaborate with applications, sales, engineering, and production teams for exceptional service
  • Analyze and resolve technical issues efficiently
  • Assist in enhancing customer satisfaction through effective problem solving

Benefits

  • Generous medical, vision, and dental insurance
  • 401K plans for retirement savings
  • Parental leave for family support
  • Career advancement opportunities offered
Full Job Description

Do you thrive when solving problems on your own or as part of a team? Are you passionate about helping others succeed? Do you enjoy travel, learning about new places, and meeting new people? Are you interested in becoming a skilled mobile service technician?

Your new role: TRUMPF Product Support

  • Provide high-quality technical assistance via phone to customers and Field Service Engineers to ensure optimal sheet metal equipment performance
  • Document customer machine information and technical conditions and make improvement suggestions
  • Work within a cross functional team that includes applications, sales, engineering, or production for excellent customer service

You should be

  • Flexible, professional, curious, and bold!
  • A hands-on problem solver experienced in electronics, digital circuits, wiring, mechanics, and hydraulics
  • Focused on customer service and quality
  • Technologically savvy and experienced in software and file management
  • Engineering degree not required

In return we offer

  • Competitive salary
  • A generous benefits package that includes medical, vision, dental, 401K plans, and parental leave
  • Opportunities to advance and further your career

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