General Motors

Lead Warranty Performance Manager

General Motors • $110K — $130K *
Warren, MI 48089Hybrid
Manufacturing & Automotive
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of experience in relevant fields such as purchasing, supply chain, engineering, or warranty management.
  • Strong relationship management skills to build and maintain constructive partnerships.
  • Proven negotiation abilities to facilitate collaborative agreements.
  • Analytical thinking to evaluate decisions and their outcomes.
  • Results-driven mindset, taking initiative to seize opportunities and meet deadlines.
  • Effective workload management, balancing multiple tasks with quality focus.
  • Proficiency in Microsoft Office Suite, including OneNote, Teams, and PartLink.

Responsibilities

  • Strategize and execute net warranty reduction and cost recovery initiatives.
  • Analyze issues, develop strategies, and achieve cross-functional alignment.
  • Act as liaison with internal teams and suppliers to promote warranty cost reductions.
  • Define and implement cost recovery strategies, ensuring stakeholder alignment.
  • Lead collaborative efforts to resolve supplier responsibility disputes concerning warranties.
  • Engage with various departments to facilitate necessary commercial discussions.
  • Drive communication of cost recovery status and outcomes with leadership.

Benefits

  • Hybrid work model allowing flexibility between office and remote work.
  • Opportunity to collaborate with diverse teams across the organization.
  • Engagement with senior leadership on key projects and initiatives.
  • Exposure to high-level strategic planning and negotiation processes.
Full Job Description
Job Description

Overview:

One of the most customer dissatisfying experiences as a vehicle owner is a part or system failure early in a vehicle's life. If you have a commitment to customers, move with urgency and a desire to win in the marketplace, then this is the position for you. As a Lead Warranty Performance Manager, you will be responsible for establishing the supplier's shared warranty cost and financial recovery. Our efforts instantaneously impact General Motors bottom line. You will actively participate in developing strategies, negotiations, executing regional warranty budgets, and collaborating with the suppliers and stakeholders. This role involves a significant amount of initiative, analytical work, and independent judgment. Becoming a subject matter expert is a requirement of the role, either technical or commercial in nature.

The Role:

As a Lead Warranty Performance Manager, you would collaborate with other Warranty Performance personnel, Purchasing, Engineering, Quality, Finance and other business stakeholders and Supply Base. You will engage in the crafting and execution of net warranty reduction and cost recovery strategies. The chosen candidate will be part of a team responsible for providing background information, creative approaches based on analyzed qualitative and quantitative data, thoughtful presentations, and innovative strategies.

What You'll Do:
  • The Lead Warranty Performance Manager strategizes and executes net warranty reduction and cost recovery activities from initiation through case closure.
  • Analysis of the issues, development of strategy and obtaining cross functional alignment.
  • Work involves functioning as liaison between Purchasing, Engineering, Supplier Quality, Internal Product Investigations, Manufacturing, and suppliers to drive net warranty reduction and recover costs related to field actions and warranty.
  • Considerable initiative, attention to detail and independent judgement is required.
  • Defines cost recovery strategy, obtains cross functional alignment with key stakeholders, and leads execution
  • Functions as liaison with Suppliers to drive a firm GM position on supplier responsibility for warranty, to facilitate cost recovery settlement from suppliers
  • Leads cross functional activities with Engineering and QRD teams and engages Purchasing where commercial engagement and discussion is required
  • Help remove roadblocks and escalate as needed
  • Own cost-recovery strategy tied to Field Action Governance (campaign/recall/special coverage):
  • Aligning on scope and cost elements
  • Communicates status of cost recovery results
  • Interact with leadership including: advising, updating, and communicating status on key items, achievements, and issues.
  • Build and maintain relationships internally and externally
  • Exhibit a strategic, forward-thinking mindset
  • Anticipate risk and opportunities throughout the process
  • Communicate clearly through standalone presentations, leadership reviews, team meetings and 1:1 discussions with senior leaders


Your Skills & Abilities (Required Qualifications):

  • 5 years of experience in commodity purchasing, supply chain, engineering, manufacturing, product development, quality, Logistics, program/product management or warranty (any internship or co-op experience will not be considered)
  • Relationship Management - Develops and maintains constructive, cooperative working relationships
  • Negotiation - engage in collaborative discussions to reach meaningful agreements
  • Analytical Thinking - Consider a range of factors in decision making to determine solutions and their impacts
  • Results Focus - Take charge without prompting, seize opportunities and deliver on time
  • Workload Management - Manage multiple tasks with quality and prioritize by critical need
  • Highly skilled at working independently and in a team environment with a high level of ambiguity.
  • Advanced in Microsoft Office Suite including OneNote, Teams, and SharePoint, PartLink
  • Ability to travel 5% of the time domestically


What Will Give You A Competitive Edge (Preferred Qualifications):

  • Bachelor's degree in Business, Supply Chain Management, Engineering, Finance, or related field
  • 10+ years of OEM experience, including strategy development and supplier management.
  • Excellent skills in Microsoft Office
  • Project management and time management skills
  • Self-motivated individual willing to take the initiative to continuously improve practices and systems
  • Experience with contracts/agreements. SAP experience or ability to learn purchasing systems
  • Purchasing, engineering, quality or manufacturing, warranty background.
  • Knowledge of materials management.
  • CQI-14 Automotive Warranty Management experience


GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive success at General Motors.

Job Alert Emails

Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at General Motors

More Manufacturing & Automotive Jobs

Find similar Lead Warranty Performance Manager jobs:

NationwideWarren, MI