Job Description SummaryThe Lead Training Specialist is responsible for leading the development and delivery of a world-class training experience in support of integrated technical systems and networking devices for internal and external customers. This role owns training strategy and execution for assigned products and programs, including systems-based instruction, curriculum development, digital learning content, customer engagement, cross-functional coordination, engineering integration, and new product introduction support.
The position requires strong systems engineering knowledge, technical training expertise, and leadership capability to translate complex product and system behavior into effective learning solutions that improve customer readiness, operational performance, and product adoption. The role serves as a key liaison across engineering, program, customer, and training organizations to ensure training solutions align with technical requirements, business priorities, and customer needs.
Location: Grand Rapids, MI : An extensive corporate relocation package is also available for eligible candidates.
Onsite 5 days a week
Domestic travel up to 25%, could eventually grow to 50%
Job DescriptionRoles and Responsibilities:- Lead the strategy, development, and execution of technical training programs for integrated systems and networking devices supporting internal and external customers.
- Apply knowledge of systems engineering principles, including requirements, interfaces, integration, verification, and operational concepts, to shape training content and improve learner understanding.
- Translate complex systems engineering and networking concepts into clear, practical instruction for operators, technicians, maintainers, and customers with varying technical backgrounds.
- Own and drive the development, maintenance, and continuous improvement of training content that reflects system architecture, subsystem interactions, interface dependencies, configuration changes, and engineering updates.
- Lead cross-functional coordination with engineering, program, services, customer, and training teams to incorporate product updates, configuration changes, design revisions, and new product introduction activities into training programs.
- Serve as the primary subject matter expert for assigned integrated systems, networking devices, and related training programs.
- Deliver technical training on networking devices and integrated systems, including installation, configuration, operation, troubleshooting, and maintenance.
- Develop, update, and manage lesson plans, practical exercises, lab content, digital learning tools, job aids, and customer-facing instructional materials.
- Build and maintain strong customer relationships to identify training needs, understand operational challenges, and develop training solutions that support product, program, and readiness requirements.
- Represent the training function in customer-facing discussions, training planning, readiness reviews, and product introduction activities, supporting successful execution and customer confidence.
- Act as the voice of the customer by incorporating field feedback, operational use cases, and customer needs into curriculum updates and training delivery improvements.
- Support training delivery in classroom, virtual, and hands-on environments, including training conducted at GE sites and customer locations, as required.
- Ensure training content remains aligned with current product configurations, engineering intent, and customer use cases.
- Maintain high standards for training quality, learner engagement, and execution across assigned programs.
- Provide informal leadership and mentorship to other trainers and team members by sharing best practices, supporting standardization, and helping elevate training effectiveness across the organization.
- Drive continuous improvement initiatives related to training quality, customer satisfaction, operational readiness, and learning effectiveness.
Required Qualifications:- Bachelor's degree from an accredited university or college.
- Minimum of 5 years of experience in systems engineering, technical training, instructional delivery, maintenance, product support, customer support, or related technical roles.
- Demonstrated knowledge of systems engineering concepts, including requirements, interfaces, integration, verification, and system-level operation.
- Experience training users on integrated technical systems and/or networking devices.
- Strong oral and written communication skills with the ability to deliver complex technical information in a clear and effective manner.
- Demonstrated ability to lead cross-functional initiatives, influence stakeholders, and operate effectively in customer-facing environments.
- Ability to travel as required to support customer and training delivery needs.
- This position requires U.S. citizenship status.
- Ability to obtain and maintain security clearances.
Desired Characteristics:- Strong understanding of network architecture, secure communications, or integrated technical systems.
- Experience in curriculum development, instructional design, and adult learning methodologies in a technical environment.
- Experience delivering virtual, instructor-led, and hands-on technical training.
- Experience supporting new product introduction, configuration changes, and engineering-driven updates to training content.
- Ability to deliver complex technical messages in a simple context.
- Strong interpersonal and leadership skills, including the ability to influence others and lead small teams.
- Demonstrated experience engaging customers to assess needs, support readiness, and improve training outcomes.
- Proven ability to drive improvements in training quality, customer satisfaction, and operational effectiveness.
- Active security clearance.
The base pay range for this position is $112,000.00 - $149,000.00 Annually USD. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on 8/15/26.
GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
Relocation Assistance Provided: Yes
