DescriptionDescription
Essential Responsibilities
- Provide technical assistance, failure analysis, and troubleshooting to channel partners and customers for all Waukesha engine products via phone, email and through the issue resolution system
- Travel to customer sites to provide technical support and troubleshooting. Create technical reports from the visit.
- Focus on customers in power generation/gas compression applications
- Coordinate the return of parts from the field for analysis
- Provide technical data and information to channel partners and customers
- Enter quality issues in the QC tools and participate in review meetings
- Drive customer satisfaction through commitment to quality
- Remotely and in-person program engine control units as requested by channel partners for replacements, CM&U upgrades and overhauls
- Utilize remote monitoring to pro-actively identify engine issues and coordinate with channel partners to perform the repairs
- Participate in the root cause analysis process by providing data when requested, attending review meetings and communicating solutions to the field
- Perform Customer Focus Trainings - Training customer accordingly their fleet.
- Assist customers in commissioning/startup activities.
- Assist in activities related to new product support and CM&U introductions
- Attend training courses and review training materials when requested
Qualifications/ Requirements
- Engineering Technical Degree from a University or Technical College and minimum of 5 years' work experience in reciprocating engine/gas compression field OR an Associate degree in related technical field plus minimum of eight (8) years' work experience in reciprocating engine/power generation/gas compression
- Hiring location: Houston, TX area
- Ability and willingness to travel locally and out of area 50% of time
Desired Characteristics
- Minimum of 8 years of experience with reciprocating engine technology
- Demonstrated ability to work with a cross-functional teams
- Proven interpersonal skills
- Self-Starter; willingness to work remotely as needed
- Strong Communication Skills
- Commercial sensitivity with a focus on customer needs
- Strong problem-solving skill set
#Waukesha
