Salary: $92,656.00 - $118,558.00 Annually
Location : Washington, DC
Job Type: Full-Time
Job Number: 26-AD-OTR-0026
Department: Office of Tax and Revenue
Division: DCFO Executive Office
Opening Date: 04/21/2026
Closing Date: Continuous

Job Details

SERVICING PERSONNEL OFFICE/UNIT: Office of Human Resources
POSITION SERIES: DS-0501
POSITION GRADE: DS-12
IF "OPEN UNTIL FILLED," FIRST SCREENING DATE: May 5, 2026
TOUR OF DUTY: To Be Determined
AREA OF CONSIDERATION: Unlimited
PROMOTION POTENTIAL: None
NO. OF VACANCIES: One (1) or more
AGENCY:
DURATION OF APPOINTMENT: Permanent
COLLECTIVE BARGAINING UNIT: This position is in a collective bargaining unit.

BRIEF DESCRIPTION OF DUTIES: This position is located in the Office of the Chief Financial Officer (OCFO), Office of Tax and Revenue (OTR), Office of the Taxpayer Advocate. The incumbent serves as team lead responsible for assisting the supervisor with aiding taxpayers in resolving unusual, complex, or urgent matters related to District individual income, real property, and business taxes. Duties include, but are not limited to: providing assistance to citizens, tax and legal professionals, and government representatives regarding business, individual income, real property taxes, fees, and a broad range of technical tax information; researches District tax codes, regulations, policies, tax forms, etc. to educate taxpayers on their rights and responsibilities in fulfilling their tax obligations; assisting staff members with performing a variety of duties and responsibilities related to complex tax issues, focused on providing excellent customer service; and distributing and balancing the workload amongst other employees and assuring timely accomplishment of the assigned workload. Performs other related duties as assigned.
Minimum Qualifications

Four (4) years of progressive experience performing duties related to assisting taxpayers with income tax preparation and resolving complex tax issues; knowledge of tax codes, regulations and tax publications to provide technical guidance; determining tax liabilities; and educating taxpayers on their rights and responsibilities to fulfill tax obligations. Must have excellent communication skills both written and oral. Knowledge of federal, state and/or local tax laws.
Specialized Experience
Experience that provides the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for this position.

Additional Information
STATEMENT ON THE USE OF ARTIFICIAL INTELLIGENCE (AI):

Integrity is the foundation of a fair and competitive recruitment process. Candidates are expected to complete all application materials, assessments, and interviews without the assistance of artificial intelligence (AI) tools. The use of AI-generated or any unauthorized assistance during any stage of the hiring process is strictly prohibited. Violations of this policy may result in disqualification from consideration for employment.
COVID-19 VACCINATION:
The Office of the Chief Financial Officer values the safety of our employees, our residents, and our visitors. In support of these values, OCFO employees are strongly encouraged to be immunized against COVID-19.

COLLECTIVE BARGAINING UNIT:

Employment with the OCFO is at will. However, the discipline and/or discharge of bargaining unit employees is governed by the collective bargaining agreement.

HOW TO APPLY:

All Applicants, including departmental employees and other DC Government Employees, must submit an OCFO employment application at (Resume may be attached). Incomplete applications will not be considered. Employees affected by restructuring must submit their application with the application transmittal form. All applications, transcripts, and supporting documents must be received by close of business (5:00 PM) on the closing date of the announcement or they will not be considered.
NOTE: It is imperative that all information on the employment application, resume and supporting documents be both accurate and truthful and is subject to verification. Misrepresentations of any kind may be grounds for disqualification for this position or termination.

JOB OFFERS:

Official job offers are made only by the OCFO's Office of Human Resources.

REASONABLE ACCOMMODATION REQUESTS:

If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who contact you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

RESIDENCY PREFERENCE:

An external applicant for a position in the OCFO who is a bona fide resident of the District of Columbia at the time of application, may claim a hiring preference over a non-resident applicant by completing the 'Residency Preference for Employment' form, , and uploading and attaching it to their employment application. To be granted preference, an applicant must: (1) be qualified for the position; and (2) submit a claim form at the time of application. Except for employees entitled by law to preference, preference will not be granted unless the claim is made at the time of application. This preference is only granted upon initial appointment.

WORKING CONDITION:

Office Environment
The OCFO offers a competitive salary and benefits package may include the following options:

• Medical/Dental/Vision Insurance Coverages
• Flexible Spending Accounts
• Aflac Supplemental Insurance
• Retirement Plans (401K, 403(b) & 457(b))
• Group & Optional Life Insurance
• Short & Long Term Disability Insurance
• Leave Accrual Options
• Family Leave Program
• 11 Paid Holidays per year
• Employee Assistance Program
• Employee Commuter Benefits
• Educational Assistance
• College Savings Plan
• Alternate Work Schedules (AWS)
• Telework

For additional details regarding benefits offered by the OCFO, please visit the OCFO's benefits webpage.
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Describe your experience handling escalations and the steps you take resolving these situations.
02

Describe your experience presenting information to varied audiences, including your experience with both internal and external audiences.
03

Describe your experience promoting continuous improvement and how you identify systemic issues that can be improved. Include in your answer the steps you take to propose improvements.
Required Question