Wells Fargo

Lead Systems Operations Engineer - IT Capacity Governance

Wells Fargo • $100K — $130K *
Charlotte, NC 28269In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of Systems Engineering or Technology Architecture experience.
  • 2+ years in Risk Management or Business Controls.
  • 5+ years in IT Capacity Management and related fields.
  • 5+ years of IT Service Delivery Interface experience.
  • 5+ years of technical experience with IT Infrastructure Operations.
  • 2+ years with enterprise monitoring tools like Prometheus, Splunk, or Service Now.

Responsibilities

  • Execute Capacity Governance activities for compliance with governance requirements.
  • Manage the lifecycle of capacity breaches, from identification to remediation.
  • Identify and implement automation opportunities to enhance process efficiency.
  • Lead onboarding of infrastructure products into Governance Frameworks.
  • Serve as Technical Lead, translating requirements across teams.
  • Drive capacity reporting governance for accuracy in decision-making.
  • Support and lead audits and risk engagement activities, ensuring accurate evidence delivery.

Benefits

  • On-site or hybrid work options available.
  • Collaborative team environment.
  • Opportunities for technical skill advancement.
  • Influencing and leadership opportunities with stakeholders at all levels.
Full Job Description
About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer - IT Capacity Governance.

In this role, you will:
  • Execute the Capacity Governance suite of control activities, ensuring compliance with enterprise governance risk, and control requirements
  • Manage the capacity breach lifecycle, including identification, escalation, tracking, and remediation of capacity-related breaches
  • Drive continuous improvement by identifying and enabling automation opportunities within Capacity processes, improving efficiency, strengthening control execution consistency and reducing operational risk
  • Lead onboarding of infrastructure products into Capacity Governance Frameworks, coordinating across Product Engineering and platform teams
  • Serve as the Technical Lead across Product Engineering, Development and Operations, translating requirements into actionable execution, driving alignment across teams
  • Drive capacity reporting governance, ensuring accuracy, completeness and consistency of metrics used for monitoring and decision-making
  • Support and lead targeted reviews, audits and risk related engagement activities: Internal/External Audit, IRM, Targeted Reviews. Including walkthroughs and delivery of complete and accurate evidence
  • Build and maintain strong stakeholder relationships and influence across all levels in and outside of immediate department.
  • Drive remediation activities to address control gaps, implement corrective actions and ensure sustainable risk and control outcomes
  • Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients' needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
  • Lead projects and act as an escalation point, provide guidance and direction to less experienced staff.


Required Qualifications:
  • 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of Risk Management or Business Controls experience
  • 5+ years of experience in IT Capacity Management, Capacity Planning, Capacity Design Optimization, Capacity Forecasting, Capacity Reporting
  • 5+ year of IT Service Delivery Interface including IT System Monitoring, Incident Management, Problem Management, Change Management, Release Management, Configuration Management, Service Level Management and Availability Management experience
  • 5+ years of technical experience with IT Infrastructure Operations including Database, Middleware, Network, Operating Systems, Servers and Storage Devices
  • 2+ years of experience with Enterprise monitoring and visualization tools like Prometheus/Grafana, AppDynamics, Dynatrace, Google logging, Elasticsearch, Splunk, GitHub, Big Panda and Service Now.


Desired Qualifications:
  • 5+ years of experience in Process automation, machine learning engineering, data engineering, Software engineering, and building pipelines automation
  • Experience executing control activities within a capacity governance or infrastructure governance environment
  • Experience managing or supporting Capacity Governance Processes including reporting, monitoring and breach management
  • Experience leading and managing cross-functional onboarding or compliance efforts across infrastructure or product teams
  • Recent and demonstrated ability to influence management on technical or business solutions
  • Experience in partnering with developers and architects from other teams to build solutions and resolve system and business problems
  • Experience in leading / facilitating analysis of current systems and problem identification and resolution
  • Experience with configuring and supporting application capacity and performance modeling for server/server less assets and network devices in advanced capacity planning and modeling tools such as Helix Continuous Optimization or TrueSight Capacity Optimization by BMC
  • Strong knowledge and experience with deploying automations at scale in cloud environments such as GCP or Azure
  • Understanding of Agile practices and ability to work with Agile teams to define and track user stories
  • Excellent verbal, written, and interpersonal communication skills. Ability to articulate technical solutions to both technical and business audiences
  • Proven ability to understand and communicate effectively about technical, complex compliance standards and policies
  • Ability to work independently and as part of a high-functioning, collaborative team of professionals, including the ability to form relationships at all levels of the organization.


Job Expectations:
  • Ability to work on-site at approved location / hybrid
  • Relocation assistance is not available for this position
  • This position is not eligible for visa sponsorship.


Posting End Date:

17 Jun 2026
*Job posting may come down early due to volume of applicants.

About Wells Fargo

Wells Fargo Careers

Joining Wells Fargo means becoming part of a distinguished financial institution that has been a cornerstone of innovation and leadership in the banking industry. At Wells Fargo, we offer a plethora of job opportunities designed to empower your career growth and development in a diverse and inclusive environment.

Work You’ll Do

At Wells Fargo, you will be part of a team that values diversity and is committed to fostering an inclusive culture. We are looking for professionals who are eager to drive innovation and lead with integrity. Our employees are our greatest asset, and we invest in their professional growth through comprehensive leadership and diversity training programs that are recognized industry-wide.

Explore a Multitude of Career Paths

Whether you're interested in a position in finance, IT, customer service, or management, Wells Fargo has career opportunities in various fields. Our team members benefit from job stability, competitive benefits, and a culture that values and rewards performance and dedication.

Internship Programs

Kickstart your career with a Wells Fargo internship. Our programs provide invaluable industry exposure, professional skills development, and networking opportunities that often lead to full-time employment offers. Interns at Wells Fargo work on real projects, solve actual challenges, and gain the mentorship of seasoned professionals.

Professional Growth and Development

We believe in nurturing the potential of our employees. Wells Fargo offers robust training programs and resources to help every team member excel in their current roles and prepare for future challenges. Growth at Wells Fargo is not just about climbing the career ladder but expanding your skills and expertise to add value to our team and customers.

Benefits and Rewards

Wells Fargo is committed to the well-being of our team members. We offer a comprehensive benefits package that includes health care, retirement plans, and generous paid time off. Additionally, we provide unique perks like employee discounts, adoption assistance, and tuition reimbursement.

Join Our Team

Discover the opportunities waiting for you at Wells Fargo by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who bring creativity, passion, and a drive to serve our customers.

Stay Connected

Keep up to date with the latest from Wells Fargo Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and get insider tips on crafting the perfect resume and acing your interview.

Networking and Innovation

At Wells Fargo, networking and innovation go hand in hand. We encourage our employees to connect across departments and roles to foster new ideas and strategies that lead to groundbreaking solutions.

Empower Your Career

Step into a role at Wells Fargo where your skills will be honed, your achievements recognized, and your career can flourish. We're not just filling positions; we're building leaders who are equipped to navigate the complexities of the financial world. Join Wells Fargo today and be part of a team that’s redefining the future of banking.
Learn more about Wells Fargo
Size
246,577 employees
Market Cap
$155.2 billion
Industry
Finance & Insurance
Net Income
$3.3 billion
Founded
1852
5 Year Trend
-5.9%
NASDAQ
WFC
* Ladders Estimates

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