SummaryThe Lead Specialist - Maintenance works independently to manage all planned and unplanned maintenance activities at service stations and convenience stores within a defined geography using third party contractors and vendors. Responsible for all on-site maintenance including forecourt (dispensers, canopy, signs, lights, UST, lot, concrete) and backcourt (building, POS, network, communications, tank monitor). Manage expenses and capital budgets as well as contracted SLA's (Service Level Agreements).
Essential Duties:- Management of maintenance activities and contractors/vendors at Sunoco properties, convenience stores and other related facilities in PA, NY, NJ and New England region geography.
- Accountable for expenses and capital budgets and SLAs (Service Level Agreements) of maintenance repairs in given area.
- Work closely with the dispatch team to manage workload and resolve issues.
- Support the Operations team to ensure excellent customer service for internal and external stakeholders relating to maintenance issues and procedures.
- Ability to meet with service partners, Operations and Dealers on site to discuss issues and solutions.
- Provide status updates on relevant maintenance issues, projects/programs and provide feedback on maintenance escalations.
- Provide acquisition support to ensure new assets are seamlessly integrated into existing portfolio.
- Investigate and resolve invoice disputes related to maintenance services.
- Attend meetings, develop reports, and make presentations to all levels of management.
- Maintaining station uptime and meeting expected work order SLA metrics.
- Effectively communicate programs to key management personnel.
- Ability to be available for after-hours maintenance emergencies and provide guidance to resolution of issues.
- Ability to resolve UST issues with Sunoco's Compliance department.
- Familiar with state/local codes and requirements to effectively manage the business.
- Ability to communicate with groups simultaneously to resolve issues and provide guidance and notification (Dispatch, Operations, Engineering/Construction, Real Estate, Compliance/Environmental, Central Scheduling)
- Enforce Sunoco's Safety & Security policies for all service partners and vendors with meetings and on-site spot checks.
- Identifying new potential vendors, on-boarding and directing service partners for ongoing maintenance project support.
- Ensure consistent adherence to all company policies, procedures, and protocols.
Requirements:Education and/or Experience, Knowledge, Skills & Abilities: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below
- BS degree in Engineering/Construction management or related field is preferred or equivalent work experience.
- 8+ years of experience in maintenance/construction/engineering supporting repairs and construction activity at various retail locations.
- Possess detailed knowledge and experience in property management, maintaining commercial real estate facilities, maintaining POS/dispenser equipment and UST systems.
- Ability to work and perform with minimal supervision.
- Effectively manage multiple projects simultaneously.
- Must have excellent communication, analytical skills, and strong computer skills.
- Working knowledge of Microsoft Office applications.
- Preferably candidate is in the greater metro areas of Memphis TN, Jackson MS, Charlotte NC or surrounding areas.
- 5+ years of maintenance experience with 3+ years of fuel system knowledge related to c-store industry.
- Experienced in the areas of UST's, dispensers, canopies, POS systems, and electrical along with additional fueling related equipment.
- Acute attention to details.
- 3+ years of Project management.
- Ability to structure, summarize and draw insights from large amounts of data.
- Team management skills set with the ability to effectively communicate at all levels.
- Proficient in Microsoft Office Suite, i.e., Outlook, Excel, Word, Power Point, Etc.
Required experience is commensurate with the selected job level:- The Specialist/Analyst level requires a Bachelor's degree or equivalent experience and 2-5 years of relevant job related experience
- The Senior Specialist/Analyst level requires a Bachelor's degree or equivalent experience and 5-8 years of relevant job related experience
- The Lead Specialist/Analyst level requires a Bachelor's degree or equivalent experience and 8+ years of relevant job related experience
Working Conditions:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Standard office working conditions.
- Occasional overnight travel.
- Candidates must possess the ability to fly.
- Must have the ability to wear the proper personal protective equipment (PPE) during on-site visits to retail locations and active construction sites.
