Genpact Limited

Lead Solution Architect - HR 2

Genpact Limited$150K — $180K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Human Resources, Business Administration, or related field; MBA or Master's degree preferred.
  • Experience in HR consulting and leading HR transformation initiatives.
  • Proven track record in designing HR operating models.
  • Global HR experience is a plus.
  • Familiarity with major HR technology platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM).

Responsibilities

  • Partner with business leaders to align HR strategies with organizational goals.
  • Lead HR transformation projects across the employee lifecycle from Hire-to-Retire.
  • Assess existing HR functions to define future operating models and identify improvements.
  • Develop business cases and roadmaps for transformation initiatives.
  • Design scalable HR operating structures and streamline HR processes.
  • Advise on HR technology strategy and promote digital adoption.
  • Cultivate relationships with senior HR leaders and facilitate discussions on strategy.

Benefits

  • Hybrid work arrangement, offering flexibility in work location.
  • Professional development opportunities through mentorship and team leadership.
  • Access to cutting-edge HR technologies and tools.
  • Engagement in strategic projects that impact the organization's HR landscape.
  • Participation in Lean and continuous improvement initiatives for professional growth.
Full Job Description
Lead Solution Architect - HR

Job Description
Position Summary

The HR Advisory Leader is a strategic advisor responsible for partnering with business and HR leaders to design, optimize, and transform HR functions. The role provides expertise across HR operating models, service delivery, workforce strategy, HR technology, process excellence, governance, and employee experience.

Working closely with executive stakeholders, the HR Advisory Leader helps shape future-state HR organizations by leveraging data, digital technologies, AI, and industry leading practices to deliver measurable business outcomes.
Key Responsibilities
Strategic HR Advisory
• Partner with HR and business executives to develop HR strategies aligned with organizational priorities.
• Advise on HR operating models, service delivery strategies, and workforce transformation initiatives.
• Provide thought leadership on the future of HR, workforce trends, and AI-enabled HR services.
HR Transformation
• Lead end-to-end HR transformation initiatives across the Hire-to-Retire lifecycle.
• Assess current-state HR capabilities and define future-state operating models.
• Identify opportunities for standardization, centralization, automation, and AI adoption.
• Develop transformation roadmaps, business cases, and implementation strategies.
HR Operating Model & Process Excellence
• Design scalable HR operating models across Global Business Services, Shared Services, HRBPs, and Centers of Excellence.
• Simplify and standardize HR processes to improve efficiency, quality, and employee experience.
• Define governance frameworks, service ownership, and process accountability.
Technology & Digital Enablement
• Advise on HR technology strategy including Workday, SAP SuccessFactors, Oracle HCM, ServiceNow, and AI-enabled HR platforms.
• Improve digital adoption, workflow automation, self-service, and intelligent case management.
• Drive AI and agentic AI use cases across HR service delivery.
Stakeholder Management
• Build trusted advisor relationships with CHROs, HR executives, and business leaders.
• Facilitate executive workshops, design sessions, and governance forums.
• Present strategic recommendations to senior leadership.
Continuous Improvement
• Drive Lean and continuous improvement initiatives.
• Benchmark HR capabilities against leading practices.
• Identify productivity, cost optimization, and experience improvements.
Leadership
• Lead and mentor HR advisors, consultants, and transformation teams.
• Build advisory capabilities and reusable methodologies.
• Foster innovation and continuous learning.
Qualifications
Education
• Bachelor's degree in Human Resources, Business Administration, or related field.
• MBA or Master's degree preferred.
Experience
• HR consulting, HR transformation
• Experience designing HR operating models and leading enterprise HR transformation.
• Global HR experience preferred.
Technical Knowledge
• HR Operating Models
• HR Transformation
• Shared Services & GBS
• HR Outsourcing
• Workday, SAP SuccessFactors, Oracle HCM
• ServiceNow HRSD
• AI & Agentic AI
• Workforce Planning
• Process Excellence
• HR Analytics
• Change Management
Key Competencies
• Strategic Thinking
• Consulting
• Executive Influence
• Business Acumen
• Transformation Leadership
• Digital & AI Mindset
• Analytical Thinking
• Communication
• Collaboration
• Innovation

Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Information Systems, Masters - Software Engineering

Certifications
Certified Implementation Specialist - Human Resource - Malaysian Institute of Human Resource Management (MIHRM)Malaysian Institute of Human Resource Management (MIHRM), Microsoft Certified: Power Platform Functional Consultant Associate - MicrosoftMicrosoft, Microsoft Certified: Power Platform Fundamentals (PL-900) - MicrosoftMicrosoft, Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, SAP SuccessFactors Employee Central 2020 - SAPSAP

Required Skills
Commercial Modeling, Critical Thinking, Data Analytics, Data Visualization, Finance, Forecasting, Insight Generation, People Leadership, Strategic Advisory

Language
English

Language Proficiency -
Proficient - C2

Additional Job Location -

Job Type
Regular

Master Skill List -
HR - Solutioning

Remote Type -
Hybrid

Work Shift -
Day Job (United States of America)

The approximate annual base compensation range for this position is:

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.

About Genpact Limited

Genpact is a global professional services firm that makes business transformation real. They drive digital-led innovation and digitally-enabled intelligent operations for their clients, guided by their experience running thousands of processes primarily for Global Fortune 500 companies. They think with design, dream in digital, and solve problems with data and analytics. Combining their expertise in end-to-end operations and their AI-based platform, Genpact Cora, they focus on the details ? all 90,000+ of them ? that make a real difference to their clients and the customers they serve.
Learn more about Genpact Limited
Size
96,500 employees
Market Cap
$8.1 billion
Industry
Net Income
$308.2 million
5 Year Trend
+8.6%
Revenue
$3.7 billion

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