Overview
This position is responsible for all phases of data processing system projects, from requirements definition to installation. Leads technical efforts in the development, implementation, and maintenance of complex systems. Develops test plans, software, and procedures that improve processing capabilities. Supports productions systems by resolving complicated issues and ensuring ongoing functionality. Serves as a technical expert and may provide a leadership role for less experienced associates in the work group.
Responsibilities & Qualifications
Duties & Responsibilities:
System Enhancement - Leads team efforts to evaluate and improve department systems, processes, and applications. Utilizes programming specifications to construct modules, develop testing methods, and assists with designing training materials. Designs and executes test plans to validate application functions. Designs modifications that fit within existing system architecture.
Business Support - Provides technical support to production systems by addressing complex issues, anticipating maintenance requirements, and ensuring functionality for end user needs. Develops technical solutions to unique system problems. Leads major projects, delegates tasks, and ensures quality results.
Technical Expertise - Utilizes expertise to mentor and train associates within the work group. Participates in special projects and meetings as needed to convey critical technical insight. Serves as a technical resource for management, associates, and business units.
Data Analysis - Collects data related to user requests and determines scope, time estimates, and system impacts. Inspects business specifications, programming specifications, coding, test plans, documentation, and implementation plans for accuracy.
Provides 24/7 on call rotations
Position Specific Skills:
Advanced experience with Microsoft Team Foundation Server (TFS) or similar code repository system
Advanced experience with ServiceNow or other information technology service ticketing systems
Proven ability to resolve conflicting situations, in order to move process and people forward
Ability to be on call 24 hours a day, 7 days a week, on a rotating basis
In depth knowledge and experience with System Life Cycle Development methodologies such as Waterfall and Agile
Experience with programming languages such as Java, Microsoft .NET (C#); ASP.NET Cobol; SQL Scripting and Powershell Scripting
Qualifications:
Minimum Required Education and Experience: Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Software application development and maintenance
Preferred Education:Bachelor Degree
Preferred Area of Study:Computer Science
Preferred Area of Experience:MS.NET; ASP.NET; SQL Scripting; Powershell Scripting
Required Licenses or Certifications:
Preferred Licenses or Certifications:
Additional Information
#LI-JM1
This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.
This job posting has been extended until September 25, 2026.
If hired in North Carolina, the base pay for this position is generally between $128,413 and $150,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
