GE Vernova

Lead Services Specialist 1 - Customer Contract Management

GE Vernova • $100K — $166K *
Technical Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering or Operations, particularly Electrical Engineering.
  • 10 years of project management experience.
  • Strong knowledge of Project Management processes.
  • Bilingual in French and English.
  • Insight into GE Grid products and service environments.

Responsibilities

  • Manage project planning and execution for GSI Service in North America.
  • Provide 24/7 technical support to field specialists.
  • Communicate and meet regularly with customers to ensure satisfaction.
  • Oversee project preparation and administration including service contracts and variation orders.
  • Conduct kick-off and monthly project review meetings with customers and internal teams.

Benefits

  • Medical, dental, vision, and prescription drug coverage.
  • Access to 24/7 Health Coach and Employee Assistance Programs.
  • GE Vernova Retirement Savings Plan with company matching contributions.
  • Tuition assistance and adoption assistance.
  • Paid parental leave and disability benefits.
Full Job Description
Job Description Summary
Responsible of the Project Management activities of GSI Service over the North America region.
Manage Grid Services PM to ensure projects execution in line with Safety, Quality, Delay and Costs standards as well as maximizing Customers satisfaction.

Job Description

Essential Responsibilities

Planning
  • Provide requirements to Field leader to maintain field specialists's planning
  • PM support to field specialists with 24/7 technical support team
  • Manage communications with customers (meetings, reviews (FAT,...), conference call, ...
  • Responsible to improve the PM processes : project preparation, Service contracts, ...
  • Ensure the profitability (no margin deviation) of the projects as per budget defined at tendering stage.


Management of Service projects : New install, Service contract,...
  • Review customer PO vs GE offer during transfer meeting to identify potential risks and contractual deviations.
  • Responsible to entertain kick-off meeting with customer with the different parties involved to define properly the roles and responsibilities and contractual commitments.
  • Responsible to issue the variation orders
  • Responsible of all communications with customers
  • Ensure the availability of equipment and software required
  • Responsible of administrative tasks related to the projects
  • Produce the post-mortem of the the projects
  • Ensure proper follow-up of project execution governance including kick-off meeting, project review and post-mortem across all activities in collaboration with PMs
  • Organize monthly project reviews for all major projects.


Qualifications/

Requirements

Education / Experience
  • Engineering or Operations degree or equivalent in Electrical Engineering. 10 years of experience Project Management.

Business Understanding
  • Scope of GE Grid products as well as Project Management Handbook (PMH). Experience in innovative Service environment. Coordination of different team and cultures. Previous works experiences in a matrix organization desirable.

Specific knowledge
  • Strong Knowledge on Project Management processes.
  • Excellent net-worker, team player and manager. Good communication skills. Dynamic and challenging, able to act as a change agent and to empower others. Pragmatic sense to approach challenges. Ambitious, potential to grow. High results and quality orientation.

Customer Service
  • Process improvement as well as service specifics to determine and satisfy customer requirements.

Systems and Software
  • MS suite, MS Project, SAP,...
  • Languages: Bilangual French and English

Desired Characteristics
  • Experience of Project Manager roles
  • Recognized leadership skills and strong experience in building, working with and leading international operations team in a global setting and matrix environment
  • Strong process and operational experience
  • Excellent leadership skills with ability to influence others, drive change, and execute on a strategy
  • Strong Industrial Service business and financial acumen
  • Technical understanding of the Services business
  • Excellent communication/presentation skills, both written and oral.

Relocation Assistance Provided: No

For candidates applying to a U.S. based position, the pay range for this position is between $100,000.00 and $166,700.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on September 23, 2026.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

About GE Vernova

GE Vernova is an energy business company. They provide digital, energy consulting, energy financial services, gas power, grid solutions, nuclear energy, power conversion, renewable energy, steam power, and so on.

GE Vernova Careers

There has never been a more opportune time to join GE Vernova, a leader in innovative energy solutions. As a pivotal player in the energy sector, GE Vernova offers a plethora of job opportunities that cater to a diverse range of skills and professional aspirations.

Work You’ll Do

Embark on a career at GE Vernova and contribute to the transformation of the energy landscape. GE Vernova’s team is at the forefront of innovation, driving growth and sustainability with cutting-edge technology. Lead in a unique role where industry expertise meets leadership in energy innovation. GE Vernova provides a platform where professionals can leverage their skills to influence global energy solutions. Engage with a team of experts dedicated to pioneering developments in the energy sector. GE Vernova is home to a dynamic team focused on creating impactful solutions that address global energy challenges.

Introducing the GE Vernova Professional Growth Path

GE Vernova is committed to fostering professional growth through comprehensive career development opportunities. The company supports its team members' career trajectories with robust training programs, including leadership development and diversity training.

Innovate and Lead

Join GE Vernova to work on transformative projects at the intersection of energy, technology, and sustainability. The company’s commitment to innovation is reflected in its continuous pursuit of next-generation energy solutions.

Cultivate Your Career

At GE Vernova, career advancement is a priority. The company offers a range of positions that encourage professional growth and skill enhancement. GE Vernova’s supportive culture and commitment to professional development make it an ideal place to advance your career.

Explore Job Opportunities and Internships

GE Vernova is actively hiring and offers various positions and internships that cater to a wide range of professional interests and expertise. From engineering to project management, GE Vernova provides a fertile ground for professionals and interns to thrive.

The GE Vernova Commitment to Diversity and Innovation

GE Vernova is dedicated to creating a diverse and inclusive workplace. The company values diversity as a source of innovation and competitive advantage. By fostering an inclusive culture, GE Vernova attracts top talent from diverse backgrounds, enhancing creativity and driving innovation.

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