Our challengeWe are seeking a highly experienced Lead ServiceNow SPM Developer to lead the implementation, customization, and enhancement of ServiceNow Strategic Portfolio Management (SPM) solutions. The ideal candidate will have deep expertise in ServiceNow SPM modules, platform development, integrations, workflow automation, and project portfolio governance.
Additional Information*
The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $130k - $135k/year & benefits (see below).
The RoleResponsibilities:- Lead the design, development, and implementation of ServiceNow Strategic Portfolio Management (SPM) solutions.
- Configure and customize SPM modules including Demand Management, Project Portfolio Management (PPM), Resource Management, Agile Development, and Strategic Planning.
- Gather business requirements and translate them into scalable ServiceNow solutions.
- Develop and maintain business rules, client scripts, script includes, workflows, Flow Designer solutions, UI policies, and catalog items.
- Design and implement integrations with enterprise applications such as Jira, Azure DevOps, SAP, Salesforce, and Workday.
- Build dashboards, reports, KPIs, and executive-level portfolio management insights.
- Optimize project lifecycle management, governance processes, capacity planning, and resource allocation.
- Lead code reviews, technical design sessions, and implementation best practices.
Requirements:- 10+ years of overall IT experience.
- 7+ years of hands-on ServiceNow development experience.
- Strong experience implementing and supporting ServiceNow Strategic Portfolio Management (SPM).
- Expertise in:
- Demand Management
- Project Portfolio Management (PPM)
- Resource Management
- Agile Development
- Strategic Planning
- Innovation Management
- Strong ServiceNow development experience using:
- JavaScript
- Business Rules
- Client Scripts
- Script Includes
- UI Policies
- Flow Designer
- Integration Hub
- Experience developing REST and SOAP integrations.
- Strong understanding of ServiceNow platform architecture, CMDB, and data modeling.
- Experience with ServiceNow ITSM and ITOM modules.
- Knowledge of Agile, Scrum, and SAFe methodologies.
- Excellent communication, stakeholder management, and leadership skills.
Preferred, but not required:- Experience integrating ServiceNow with Jira, Azure DevOps, SAP, Salesforce, and Workday.
- Experience with ServiceNow Performance Analytics and Reporting.
- Knowledge of App Engine Studio and Automation Engine.
- Experience with ServiceNow AI capabilities, Predictive Intelligence, and GenAI features.
- Exposure to cloud platforms such as Azure or AWS.
- Experience in Banking, Financial Services, Insurance, or Healthcare domains.
We offer:- A highly competitive compensation and benefits package.
- A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
- 10 days of paid annual leave (plus sick leave and national holidays).
- Maternity & paternity leave plans.
- A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
- Retirement savings plans.
- A higher education certification policy.
- Commuter benefits (varies by region).
- Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
- On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
- Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
- Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms.
- A flat and approachable organization.
- A truly diverse, fun-loving, and global work culture.
