Publix Super Markets

Lead ServiceNow Software Engineer

Publix Super Markets$100K — $130K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience.
  • 7+ years of software engineering or enterprise application delivery experience.
  • 7+ years designing and implementing scalable ServiceNow solutions across various domains.
  • 7+ years of ServiceNow platform architecture, scripting, and integrations experience.
  • 5+ years leading ServiceNow teams as a hands-on lead developer.
  • Ability to engage with cross-functional teams in large enterprise environments.
  • Strong skills in Agile/Scrum, SDLC, and executive communication.

Responsibilities

  • Lead the analysis, design, architecture, development, and support of complex ServiceNow implementations.
  • Translate business requirements into technical solutions that enhance platform capabilities and user experience.
  • Provide hands-on technical leadership for solution architecture and design decisions.
  • Mentor junior developers in requirements analysis, solution design, and execution.
  • Act as a ServiceNow subject matter expert for platform support and root cause analysis.
  • Influence stakeholders through clear technical recommendations and collaborative decision-making.

Benefits

  • Employee stock ownership plan contributing Publix stock at no cost.
  • Opportunity to purchase additional shares of privately-held stock.
  • 401(k) retirement savings plan.
  • Group health, dental, and vision plans.
  • Paid Time Off and Paid Parental Leave.
  • Short- and long-term disability insurance.
  • Tuition reimbursement and free hot lunches at select facilities.
Full Job Description
Lead ServiceNow Software Engineer supporting Publix Technology's ITSM business area. This role requires a hands-on technical leader who can independently drive ServiceNow implementations, integrations, CMDB, ITSM, and ITOM solutions from business requirements through design, architecture, development, code review, deployment, and production support while partnering with architects, analysts, product owners, QA, security teams, and business stakeholders.

Location: Hybrid (Lakeland, FL)
Work Model: Hybrid role based in Lakeland, FL.

Your impact:
  • Independently lead the analysis, design, architecture, development, implementation, and support of complex ServiceNow implementations across ITSM, ITOM, CMDB, integrations, and enterprise workflows
  • Translate business requirements into scalable, secure, and maintainable technical solutions that improve platform capabilities, workflow automation, and user experience
  • Provide hands-on technical leadership across solution architecture, design decisions, development execution, code reviews, platform governance, and engineering best practices
  • Mentor junior and intermediate developers through requirements analysis, solution design, development, troubleshooting, code quality, and delivery execution across the SDLC
  • Act as a ServiceNow subject matter expert for platform support, upgrades, operational stability, root cause analysis, and after-hours support for critical services
  • Influence business and technology stakeholders through clear technical recommendations, executive-level communication, and collaborative decision-making

#LI-JB1

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

***Relocation/Household Good Shipment Allowance will NOT be provided.***

Year End Bonus

As a year-end bonus to associates, Publix issues one month's extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

Required Qualifications

  • Bachelor's degree in Computer Science, Information Systems, Engineering, a related field, or equivalent experience.
  • 7+ years of software engineering or enterprise application delivery experience
  • 7+ years designing, integrating, and implementing scalable ServiceNow solutions across ITSM, ITOM, CMDB, Problem, Change, Request, APIs, Integration Hub, and Workflow Data Fabric.
  • 7+ Year of ServiceNow platform architecture, data model, scripting, workflows, Flow Designer, Service Portal, UI Builder, and REST/SOAP integrations experience.
  • 5+ years leading ServiceNow teams as a hands-on lead developer, including architecture support, implementation ownership, delivery execution, production support, mentoring, and code reviews.
  • Ability to effectively engage with cross-functional business teams, product owners, analysts, architects, QA, security, infrastructure, support teams, and business stakeholders in large enterprise environments to independently projects.
  • Strong Agile/Scrum, SDLC, release management, troubleshooting, documentation, stakeholder management, executive communication, and technical influence skills.


Preferred Qualifications

  • 9+ years of software engineering experience in large enterprise environments, including strong ServiceNow platform experience and 5+ years in a Lead or Principal Developer role.
  • 5+ years of hands-on development experience with .NET, .NET Core, ASP.NET, C#, and SQL.
  • ITIL certification and ServiceNow certifications such as CSA, CAD, or CIS in ITSM, ITOM, CSM, or related areas.
  • Experience leading technical design and development across multiple ServiceNow product areas, teams, or enterprise platforms.
  • Experience designing API-driven, event-based, or integration-heavy solutions using asynchronous processing, enterprise messaging, Kafka, cloud platforms, or similar technologies.
  • Experience with ATF, test-driven development, CI/CD pipelines, source control, deployment automation, and modern DevOps practices.
  • Experience extending or integrating SaaS, commercial, low-code, or no-code platforms, including Power Platform, Power Apps, Power Automate, or Dataverse.
  • Experience with enterprise service workflows, case management, contact center capabilities, AI-assisted automation, NLP, classification, routing, summarization, recommendations, ServiceNow upgrades, and release management.


Benefits Information

  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost
  • An opportunity to purchase additional shares of our privately-held stock
  • 401(k) retirement savings plan
  • Group health, dental and vision plans
  • Paid Time Off
  • Paid Parental Leave
  • Short- and long-term disability insurance
  • Tuition reimbursement
  • Free hot lunches (buffet-style) at facilities with a cafeteria
  • Visit our website to see all of our benefits: Benefits - Jobs (publix.com)

About Publix Super Markets

Publix Super Markets Careers

Join the vibrant team at Publix Super Markets, a leader in the grocery industry, renowned for its commitment to quality and community. At Publix, we offer a variety of job opportunities that pave the way for a fulfilling career in retail, management, and support roles. Whether you're a seasoned professional or just starting out, Publix provides a platform for growth and innovation in a dynamic work environment. Work You’ll Do At Publix Super Markets, every position contributes to the company's success. From in-store roles to corporate offices, our team members are equipped with the skills needed to excel in their careers. We are dedicated to nurturing leadership qualities and providing diversity training that fosters an inclusive culture. Our commitment to professional development ensures that every employee has the opportunity to grow and thrive within the company. Join Our Market-Leading Team Publix is not just a supermarket—it's a place where you can build a robust career. Our team benefits from a culture that values teamwork, leadership, and innovation. By joining our team, you will collaborate with talented professionals who are passionate about delivering exceptional service and driving the company forward. Innovative Work and Career Advancement Explore job opportunities at Publix where innovation and attention to detail are at the forefront of our operations. We offer a range of positions that allow you to utilize your unique skills and expand your professional horizons. With comprehensive training programs and continuous leadership development, Publix ensures that your career is always moving forward. Internship Programs and Employment Opportunities Start your professional journey with Publix through our internship programs designed for ambitious students eager to make a mark in the retail industry. These programs provide a solid foundation in various aspects of our operations, preparing you for full-time employment and a successful career at Publix. Benefits of Joining Publix Choosing a career at Publix means more than just securing a job. It means benefiting from a supportive network and a rewarding work environment. Our employees enjoy competitive benefits, including health insurance, retirement plans, and employee discounts. Moreover, our commitment to employee wellness and work-life balance is evident through various initiatives and community involvement programs. Stay Connected Join Our Team Discover the diverse job opportunities at Publix Super Markets by searching open positions that match your skills and interests. We are always on the lookout for curious, creative, and solution-driven team players who are ready to take their career to the next level. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Publix Super Markets. Explore the possibilities today and become part of a company that values growth, leadership, and diversity. At Publix Super Markets, your career is our priority. Join us and be part of a team that is dedicated to making a difference.
Learn more about Publix Super Markets
Size
225,000 employees
Industry
Founded
1930

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