HCA Healthcare

Lead RN Coordinator

HCA Healthcare • $71K — $107K *
Richmond, VA 23223In-Person
Hospitals & Medical Centers
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Registered Nurse license in relevant states (multi-state preferred)
  • Graduate from an accredited nursing school; Bachelor's degree preferred
  • Minimum 5 years of healthcare experience; experience in Critical Care or Emergency Department preferred
  • Prior management or supervisory experience in healthcare preferred
  • Proficiency in EMTALA regulations and patient transfer-related regulations

Responsibilities

  • Oversee daily operations of the Transfer Center, achieving departmental goals
  • Monitor and assist with orientation of new staff
  • Serve as the primary contact for leadership in their absence
  • Assist with scheduling and managing open shifts
  • Conduct QA/QI assessments on data and communications
  • Communicate effectively with leadership to resolve operational issues
  • Maintain the Transfer Center documentation system and emergency operations

Benefits

  • Comprehensive medical, dental, and vision benefits including telemedicine services
  • Free counseling and referral wellbeing support
  • Generous time off programs including paid time off and paid family leave
  • 401(k) plan with matching contributions and employee stock purchase options
  • Tuition assistance and education support, including scholarships and loan assistance
  • Additional support for fertility, adoption, life insurance, legal counseling, and consumer discounts
Full Job Description
Hourly Wage Estimate: $34.59 - $51.89 / hour
Learn more about the benefits offered for this job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Job Summary and Qualifications

Transfer Center or Centralized Patient Placement call queue. Assists in the management activities and provides leadership which facilitates the processes associated with direct admissions, hospital transfers, and patient placement in an appropriate hospital. Coordinate ambulance transfers from the HCA Healthcare hospitals to other facilities and post-acute care providers. Exercises management responsibilities as delegated by the Transfer Center Manager, Director or AVP.

  • Oversees daily operations consistent with the departmental goals
  • Monitors orientation of new staff through collaboration with preceptor
  • Completes initial review of service inquiries and recoveries and communicates results with TC leadership
  • Serves as the primary point of contact (while on duty) in the absence of TC leadership
  • Assists management with scheduling and covering open shifts
  • Responsible for QA/QI of data, phone calls, and reports
  • Assists with staff communication, provides updates and maintains standards
  • Strives to improve current operations by identifying inefficiencies
  • Meets with leadership regularly to effectively communicate and resolve issues
  • Works as a liaison between staff and leadership
  • Maintains the Transfer Center documentation system by updating locations and providers as required
  • Exercises good judgment in the absence of detailed instructions or in an emergency situation
  • Sets a good example for staff by adhering to all office policies and maintains a positive attitude
  • Brings problems or issues to leadership's attention in a timely manner
  • Plays a vital role in emergency operations
  • Assists in data collection, monitoring, evaluation and analysis of data
  • Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement."
  • All other duties as assigned
  • Monitors the call queue for the Transfer Center


KNOWLEDGE, SKILLS & ABILITIES

  • Proficient in job responsibilities of transfer coordinator
  • Proficient in job responsibilities of a centralized patient placement coordinator
  • Strong working knowledge of all EMTALA regulations
  • Prior customer service experience
  • Knowledge of patient transfer related state and federal regulations
  • Excellent communication and interpersonal skills including the ability to communicate with employees, clients, and others
  • Ability to set and follow priorities
  • Character to maintain strict confidentiality
  • Ability to self-manage by taking responsibility to initiate, assess, and take action as well as the ability to function calmly in stressful situations
  • Knowledge of basic hospital services
  • Ability to multi-task with multiple computer systems
  • Positive, enthusiastic, helpful personality


EDUCATION

  • Graduate from an accredited school of nursing
  • Bachelor of Nursing preferred


EXPERIENCE

  • Prior management/ supervisory experience in a healthcare related field preferred
  • Minimum 5 years of healthcare experience (required) Critical Care or Emergency Department experience preferred


CERTIFICATE/LICENSE

  • RN License in the states where the HCA facilities for that Division are located - multi-state license required if Transfer Center covers more than a single state (may be obtained upon hire)


Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

If this opportunity is your next step in your career path, we encourage you to apply for our Lead RN Coordinator opening. We review all applications. Qualified candidates will be contacted by a member of our team. We are interviewing, apply today!

About HCA Healthcare

HCA Healthcare Careers

Join the dedicated team at HCA Healthcare, a leading provider in the medical field, and be part of a company known for its exceptional care and commitment to innovation. At HCA Healthcare, we offer a variety of job opportunities that allow professionals to grow their careers in a supportive and diverse environment.

Work You’ll Do

At HCA Healthcare, you will contribute to a culture that values patient care above all. Our team members are equipped with the skills and resources needed to provide outstanding healthcare services. With positions ranging from nursing to administrative roles, HCA Healthcare is actively hiring and offers a dynamic workplace where leadership and professional growth are encouraged.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. HCA Healthcare is a place where you can lead efforts to improve patient outcomes using the latest technologies and practices in the healthcare industry. Our leadership is committed to fostering a culture of diversity and inclusion, ensuring all team members can thrive.

Professional Growth and Development

HCA Healthcare believes in nurturing the growth of its employees through robust professional development and training programs. Whether you are just starting your career or are a seasoned professional, we provide the tools and training necessary to advance your skills and take on new challenges. Explore our wide range of career paths and find the position that best suits your skills and passions.

Benefits and Culture

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From comprehensive health insurance to retirement plans and employee wellness programs, HCA Healthcare takes care of its team. Our inclusive culture and commitment to work-life balance make HCA Healthcare a desirable place to work.

Internship and Networking Opportunities

For those new to the healthcare field, HCA Healthcare offers internship programs that provide real-world experience and a pathway to full-time employment. Additionally, our extensive professional network allows for endless networking opportunities, helping you to build relationships and advance your career.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with HCA Healthcare? Prepare your resume, sharpen your interview skills, and apply today to become part of a team that’s dedicated to improving lives.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at HCA Healthcare.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at HCA Healthcare. Explore the possibilities with HCA Healthcare, where your career is nurtured, and your contributions are valued. Join us in our mission to deliver high-quality patient care through innovative practices and a compassionate approach.
Learn more about HCA Healthcare
Size
204,000 employees
Market Cap
$67.9 billion
Industry
Healthcare
Net Income
$3.7 billion
Founded
1968
5 Year Trend
+7.2%
Revenue
$51.5 billion
NASDAQ
HCA
* Ladders Estimates

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