GENERAL OVERVIEW: The Reporting Analyst is responsible so collect, validate, analyze and organize data into meaningful reports to support strategic business objectives, particularly in the areas of member retention and satisfaction. This role involves manipulating and extracting data to meet customer needs; working with multiple data sets and sources and combining data to generate reports through mainframe and/or PC applications by utilizing established applications/programs or developing new applications/programs; develop work plans to meet deadlines, accurately estimating completion dates and communicating report status to customers and management; and resolve business problems related to automated systems and provide data analysis and recommend solutions.
This is a hybrid based role in Pittsburgh, PA, Camp Hill, PA or Buffalo, NY. ESSENTIAL RESPONSIBILITIES: 1. Generate reports through mainframe and/or PC applications utilizing established applications/programs or developing new applications/programs.
2. Develop custom files/reports in mainframe and PC formats and/or applications.
3. Develop work plans to meet deadlines, accurately estimate completion dates and communicate status.
4. Resolve technical problems related to automated systems, perform analysis, develop and implement test plans and implement solutions.
5. Other duties as assigned or requested.
III. QUALIFICATIONS:Education, Licenses/Certifications, and Experience Minimum- High school diploma or GED is required for all levels
- 7 - 10 years of related progress experience in the area of specialization including experience in leading projects of varying size and complexity. Exempted experience requirements effective August 2016.
- Experience with end-user reporting tools
Preferred- Experience with end-user reporting tools
- Bachelor's degree in Math, Computer Science, Quantitative Business Analysis or related field
- Experience with SAS, Excel, Tableau, Power BI and databases
- Healthcare experience is a plus: Analyzing enrollment and disenrollment data, CMS data sets, layering with call center and marketing data to measure campaign effectiveness and engagement strategies. Experience segmenting member populations by demographics, geography, or other traits.
- Experience in a role focused on improving member experience or retention is a plus as well.
Knowledge, Skills and Abilities IV. SCOPE OF RESPONSIBILITY
Does this role supervise/manage other employees?
No
Is Travel Required?
No
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
