Your Role at Baxter

As a Lead Remote Upgrade Engineer within Baxter Care Communications, you will play a key role in helping healthcare organizations maintain, optimize, and modernize the communication technologies that support patient care. This is where your technical expertise helps customers successfully adopt new software releases, improve system performance, and maximize the value of their Baxter solutions.

In this role, you will lead complex upgrade initiatives across highly integrated healthcare environments, provide technical guidance to fellow engineers, and serve as a trusted technical partner to customer IT teams. Your work will directly support the continued reliability, security, and performance of critical communication systems used across healthcare facilities.

What You'll Do

·Conduct detailed assessments of existing Care Communications environments and develop upgrade strategies based on software, hardware, network, and integration requirements.

·Lead and execute upgrades across Baxter Care Communications products in complex customer environments.

·Facilitate technical discussions and site assessments with customer IT teams regarding network architecture, failover strategies, server deployments, and system design considerations.

·Troubleshoot and resolve complex system, application, database, infrastructure, and networking issues across multiple product platforms.

·Partner with Product Development, Project Management, and Technical Support teams to identify root causes, drive product improvements, and improve customer outcomes.

·Provide mentorship, technical guidance, and first-level escalation support to Remote Upgrade Engineers to help ensure successful project execution.

·Participate in continuous improvement initiatives, process reviews, and change management activities that enhance team effectiveness and deployment quality.

What You'll Bring

·Minimum of 8 years of experience in software, systems administration, infrastructure, networking, or related technical environments.

·Advanced experience supporting Microsoft Windows Server, SQL Server, IIS, and interconnected enterprise systems.

·Advanced experience deploying, supporting, and troubleshooting Linux-based environments, including Kubernetes platforms.

·Experience configuring, deploying, and troubleshooting Windows and Linux systems in production environments.

·Detailed knowledge of TCP/IP networking, routing, switching, VLANs, managed networks, client-server architecture, and network security.

·Knowledge of wireless networking technologies and associated security protocols.

·Experience supporting and troubleshooting complex enterprise environments involving hardware, software, databases, applications, and network infrastructure.

·Ability to travel up to 20%.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $96,000 - $132,000. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: