Job Description

Based in San Diego, CA, you will be part of a team of customer support engineers who can analyze and solve problems associated with the installation, start-up, and operation of relatively complex distributed control systems, sub-systems, and/or specific control equipment at customer locations. You will assist the regional leader in maintaining and building key business relationships with customers in service, upgrades, and regional project implementation, and by supporting the growth and development of the field engineering team!

In This Role, Your Responsibilities Will Be:

• Assist with regional operations activities, including the management of regional projects, major Ovation upgrades, regional service support, and technical training and development of field engineers
• Organize and coordinate field engineer activities, including scheduling of customer site visits for service support, upgrades, maintenance contracts, emergency technical responses
• Work closely with the sales team for business development, and assist with developing accurate and creative solutions for proposals
• Maintain strong relationships with customers and provide technical support for emergency customer requests
• Demonstrate a strong technical background, including in-depth product hardware / software knowledge, process control experience, project management, and control applications design and control system installation start-up

Who You Are:

You understand the importance and interdependence of internal customer relationships. You show a tremendous amount of initiative in tough situations and are exceptional at spotting and seizing opportunities and you acquire data from multiple and diverse sources when solving problems.

For This Role, You Will Need:

• Bachelor's degree in engineering, computer science or related technical field, or equivalent combination of education and experience
• 10+ years' experience in a customer facing field service role or related experience.
• Be able to travel up to 50%-70%.
• Legal authorization to work in the United States without sponsorship now or in the future.

Preferred Qualifications That Set You Apart:

• PE or PMP

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is $105,000-$165,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

#LI-MH2

No calls or agencies please.