We are searching for a Lead Program Support Specialist/Program Manager to support our ongoing mission at the Federal Highway Administration's Turner-Fairbank Highway Research Center (TFHRC) in McLean, VA. The Lead Program Support Specialist/Program Manager will provide program support while overseeing contractor personnel and ensuring work assignments and requirements are successfully completed. This position is contingent upon contract award. What You'll Do: - Understand the various work assignments under the task order and ensure qualified personnel are assigned to required tasks. - Coordinate contractor employee schedules and work priorities with assigned office points of contact and monitor staff timesheets and leave requests. - Communicate schedules to the Contracting Officer's Representative (COR). - Mentor contractor staff in the accomplishment of their work duties. - Resolve contractor staff grievances and take disciplinary action when necessary. - Develop and motivate assigned contractor staff to improve performance and quality. - Meet with the COR or assigned office points of contact to discuss work assignments, schedules, workloads, potential problems, and resolutions. - Prepare and submit required progress reports. - Ensure appropriate staffing coverage and, when necessary, provide support for ongoing task order work until replacement personnel have received required security and system access. - Assist with collecting and submitting security documents and ensuring appropriate documents are signed. - Serve as the primary point of contact for office support, delivering responsive customer service and maintaining professional, courteous interactions with internal and external customers and stakeholders. - Apply critical thinking and sound judgment to analyze, troubleshoot, and execute assigned program support tasks independently and effectively. - Execute tasks and deliverables with minimal oversight while adapting quickly to changes in priorities, new assignments, or shifting responsibilities. - Proactively identify, initiate, and track required assignments to ensure program objectives are achieved. - Prepare high-quality work products that meet project requirements and require minimal Government review or revision. - Coordinate and prioritize multiple concurrent assignments throughout the workday. - Manage designated senior staff and office directors' calendars and schedules, including appointments and on-site/off-site meetings. - Coordinate special events, including logistics, stakeholder coordination, and leadership briefing materials. - Research, compile, and summarize information from management systems, files, and other documents for correspondence, reports, and briefing papers. - Coordinate with senior staff, office directors, subject matter experts, and other program support specialists to respond to controlled correspondence. - Proofread outgoing correspondence for proper format, grammar, spelling, punctuation, content, and required supporting documentation. - Respond to general inquiries and follow up on routine correspondence of a non-technical nature on behalf of the office. - Coordinate meetings, presentation materials, meeting minutes, and follow-up actions. - Provide documentation support, including timekeeping, data entry, database maintenance, file management, and records management. - Prepare, submit, route, and monitor procurement requests, purchase waiver approvals, and closeout memos. - Coordinate travel arrangements, including hotel and rental car reservations, plane and train tickets, travel advances, travel authorization requests, travel vouchers, and itineraries. - Identify and recommend process improvements and more efficient ways to accomplish assigned tasks. - Prepare correspondence, reports, records, technical papers, tables, charts, graphs, presentations, and Government forms. - Support project and event management activities, including laboratory tours, special events, stakeholder coordination, and the TRB/FHWA Annual Meeting. - Assist with Government property inventory, supply tracking and management, and fleet management activities. What You Bring: Required: - High School Diploma. - Active Public Trust designation required. - Working knowledge of Microsoft Office, including Word, Excel, and PowerPoint, and Google Workspace. - Ability to independently navigate and use required Government systems with little to no support. Systems used under this effort include E2 Travel, EDMS, PRISM, CASTLE, and Delphi. - Strong customer service and professional communication skills. - Strong critical thinking, organizational, and prioritization skills. - Ability to work independently with minimal oversight and adapt quickly to changing priorities. - Ability to coordinate, manage, and prioritize multiple concurrent assignments. - Ability to mentor, develop, motivate, and manage contractor personnel. - Ability to address employee performance issues, grievances, and disciplinary matters when necessary. - Strong written communication, proofreading, records management, and administrative support skills. - Ability to prepare accurate, professional correspondence, reports, presentations, and other work products. - Ability to communicate and coordinate effectively with Government leadership, the COR, office points of contact, and other stakeholders. - Ability to complete required Government training in a timely manner. - State-issued driver's license required to operate a Government-owned vehicle. Salary Range: $94,000-$96,000 annually. What We Offer: TSS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.