Duke Energy Corporation

Lead Products & Services Manager - Pricing Strategy & Payment Integration

Duke Energy Corporation • $110K — $130K *
Charlotte, NC 28269In-Person
Energy & Utilities
5 - 7 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Engineering, Business, Finance, or related field
  • 5+ years of related work experience, or 7+ years with an Associate's Degree
  • Strong understanding of consumer payment products
  • Ability to manage vendor relationships and contracts effectively
  • Experience in leading cross-functional initiatives and project management

Responsibilities

  • Own the payment platform implementation and product strategy
  • Drive enhancements in payment experiences to boost subscriber growth
  • Manage the full product lifecycle for the payment platform
  • Optimize capabilities for better purchase conversion and renewal
  • Negotiate contracts and strategies with payment processors
  • Conduct competitive analyses to identify market opportunities
  • Collaborate with teams to align priorities for performance and risk management

Benefits

  • Hybrid work environment with both remote and onsite options
  • Office environment with a focus on collaboration
  • Potential for travel (5-15%)
Full Job Description
Job Summary

Residential Solutions is the non-regulated business of Duke Energy that sells and administers Home Protection Plans to residential customers. As the business is expanding and a new platform is being developed to support new business models and customers, we are looking to fill a role with focus on integrating a third-party payment processor on the new customer-facing platform. The platform is positioned to grow and accelerate our current non-regulated Residential Solutions business by expanding out new products and services and targeting new customers.

Responsibilities
  • Owns the payment platform implementation, product strategy and roadmap
  • Drive out the evolution of payment experiences, optimize systems and platform capabilities that directly influence subscriber growth
  • Own the full product lifecycle for the payment platform, including strategy, roadmap, prioritization, execution and launch
  • Drive platform capabilities that improve purchase conversion, first payment success, renewal, subscriber retention and long-term revenue performance
  • Manages merchant contract negotiations, payment strategies and alternative payments
  • Develop in depth understanding of Consumer payment products and serves as a subject matter expert
  • Partners with cross functional teams and leaders across the organization to align growth, performance management, and risk management priorities and execution
  • Surveys payment industry efforts and peer competitors to identify areas of opportunity
  • Manage external vendors responsible for payments end-to-end operations, including processing services and technology providers, card networks, embossing and printing capabilities, and loyalty platforms
  • Maintains visibility into industry trends, customer behaviors, new product offerings, new providers and regulatory trends, and areas of focus
  • Leads and facilitates group that manages profitable products & services in collaboration with key internal stakeholders and external stakeholders, to create alliances and execute successful customer initiatives.
  • Translate business objectives and user needs into business requirements, user stories, target-state process flows, product roadmaps, and delivery artifacts for digital assets and adjacent payments initiatives
  • Continually reviews work processes within assigned products, programs and services and takes timely action for improvement
  • Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders


Basic/Required Qualifications
  • Bachelor's Degree in Engineering, Business, Finance, or other related degree
  • Minimum 5 years related working experience or
  • Associate's degree and 7 years of related experience
  • In lieu of bachelor's/associates degree, a High School Diploma/GED and 9 years of related work experience


Preferred Qualifications
  • Master's Degree in Marketing, Engineering, or Business Administration
  • 7 years of related work experience


Additional Preferred Qualifications
  • Experience leading or coordinating cross-functional initiatives, governance routines, and business planning processes.
  • Experience with project management, including development of implementation plans, timelines, status reporting, and follow-up routines.
  • Strong financial acumen and ability to connect performance insights to business decisions.
  • Expert PowerPoint skills, including the ability to translate strategy, data, performance insights, and complex initiatives into clear, compelling executive-level presentation stories.
  • Strong collaboration and relationship-building skills across functions and levels of the organization.
  • Strong problem-solving, analytical, and decision-support skills.
  • Strong organizational and planning skills, with the ability to manage multiple priorities in a dynamic environment.
  • Strong written, verbal, and presentation communication skills.
  • Demonstrated ability to influence, facilitate, and drive alignment across diverse stakeholder groups.
  • Experience preparing executive presentations, business reviews, leadership meeting materials, and strategic updates.
  • Systems thinking and ability to connect the dots across functions, priorities, initiatives, and enterprise objectives.
  • Experience successfully working in a team environment to achieve shared goals.
  • Demonstrated experience in change management, process integration and implementation and supervisory or management experience


Working Conditions
  • Hybrid - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated Duke Energy facility.
  • Office Environment


Travel Requirements
5-15%

Relocation Assistance Provided (as applicable)
No

Represented/Union Position
No

Visa Sponsored Position
No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

About Duke Energy Corporation

Duke Energy is one of the largest energy holding companies in the United States. Its Electric Utilities and Infrastructure business unit serves approximately 7.5 million customers located in six states in the Southeast and Midwest.

Duke Energy Corporation Careers

Join the dynamic team at Duke Energy Corporation, a leader in sustainable energy, where innovation, leadership, and diversity drive success. As one of the largest electric power holding companies in the United States, there has never been a better time to explore job opportunities with us. Work You’ll Do At Duke Energy, your work will directly contribute to shaping the future of energy across the nation. Our commitment to sustainable, reliable power is matched by our dedication to our team's professional growth and development. Lead in an Environment Focused on Innovation and Sustainability Duke Energy is at the forefront of integrating renewable energy and cutting-edge technology to meet tomorrow's energy needs. Join a team where your innovative ideas can flourish and where you are part of leading the charge toward a cleaner energy future. Transform Your Career with Unmatched Opportunities With a wide range of career paths, from engineering to customer service, Duke Energy offers job opportunities that cater to diverse skills and ambitions. Whether you're seeking an entry-level position or a more senior role, you'll find a culture that supports your career aspirations. Internship Programs and Professional Development Start your career journey through Duke Energy’s internship programs designed to give you real-world experience and insights into the energy sector. Our programs help bridge the gap between academic learning and professional employment, enhancing your resume and preparing you for future hiring opportunities. Be Part of a Great Team Duke Energy’s commitment to diversity and inclusive culture makes it a great place to work. Our team is our strength, and we thrive on the creativity and different perspectives that each member brings. Enjoy benefits that support both your professional and personal life, as you collaborate with talented professionals dedicated to making a difference. Future-Proof Your Career Advance your career with Duke Energy’s extensive training and development programs. From leadership development to technical skills enhancement, we provide the tools you need to succeed. Our commitment to your growth ensures that your career is always moving forward. Explore Discover how Duke Energy is leading the way in renewable energy solutions and how our workforce is pivotal in driving this change. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Duke Energy? Prepare your resume, sharpen your interview skills, and join a company that values what you bring to the table. SEARCH DUKE ENERGY JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at Duke Energy Corporation. By joining Duke Energy, you’re not just getting a job—you’re gaining a career where you can truly make a difference.
Learn more about Duke Energy Corporation
Size
27,605 employees
Market Cap
$79 billion
Industry
Energy & Utilities
Net Income
$1.3 billion
5 Year Trend
+2%
Revenue
$23.8 billion
NASDAQ
DUK
* Ladders Estimates

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