Zensar is looking for an experienced a Lead Product Experience Strategist who will be responsible for improving product decision quality before development begins. This role ensures that product direction is grounded in real-world, end-to-end operational workflows (people, process, and systems) to drive measurable business value and clear differentiation.
Location: 3 Days Hybrid in Charlotte, North Carolina, United States
This position is open to full-time, offering excellent benefits and strong professional growth opportunities.
Key Responsibilities
- Analyze end-to-end operational workflows to identify inefficiencies, failure points, and workarounds
- Quantify business impact, including time savings, cost avoidance, error reduction, and risk mitigation
- Influence decisions on what to build, modify, defer, or stop prior to development
- Define future-state workflows and experience direction to improve efficiency and scalability
- Partner early with Product and Engineering teams to challenge assumptions using data and evidence
- Support build vs. buy decisions based on workflow insights and business impact
What Success Looks Like
- Improved decision-making quality before build
- Reduced wasted development effort
- Measurable operational efficiency gains
- Clear differentiation in how work is performed through technology
Required Experience
- 7-10+ years in product strategy, experience strategy, service design, UX strategy, or strategy-focused product management
- Strong operational workflow thinking (beyond UI or feature-level design)
- Proven ability to influence product decisions upstream
- Demonstrated experience quantifying business impact and communicating outcomes clearly
- Ability to influence stakeholders without formal authority
- Experience in healthcare or other complex/regulated environments is preferred
Why This Role is Unique
- This role focuses on decision quality, not execution. The ideal candidate thrives in shaping what should (and should not) be built, ensuring that solutions are grounded in real operational needs before development begins.
Interested?
- Apply or reach out directly to discuss how your experience aligns with this opportunity.
