Job Summary:The Office of Strategy Management (OSM) serves as the organization's connector between strategy and execution. The team leads the most consequential initiatives across the enterprise and ensures the right people are doing the right work at the right time. This is a highly visible team and a high-impact role.
The Lead, OSM Operations Partner is a people manager and operational leader responsible for the internal operating engine that makes OSM run. This role owns the core people, process, and data infrastructure that scale the team's impact - from how new team members ramp, to how the team builds capability, to how strategy data flows across the portfolio. The Lead, OSM Operations Partner directly manages the OSM Operations Specialist, works closely with the full OSM leadership team as a trusted operational thought partner, and supports the broader OSM team by holding the standards, protocols, and rhythms that keep the function aligned. This is a high-visibility role with direct line of sight to enterprise strategy.
Primary Responsibilities: - Lead OSM internal operations end-to-end, designing and continuously improving the core processes that enable a high-performing strategy function.
- Serve as a trusted operational partner to the full OSM leadership team, bringing structured thinking, recommendations, and clear tradeoffs to the decisions that shape how the function runs.
- Directly manage the OSM Operations Specialist - set clear goals, provide regular coaching and feedback, conduct performance reviews, and actively develop the team member's capability and career.
- Support the broader OSM team in a consultative capacity, keeping team members aligned to standard practices, protocols, templates, and ways of working so the function operates with consistency and rigor.
- Own onboarding for new OSM team members, interns, and Rotation Analysts; build structured ramp plans that accelerate productivity from day one and create a consistent experience across the team.
- Drive team skill development by identifying capability gaps, curating learning paths, and partnering with leadership to build depth across the function.
- Build and maintain team staffing plans, aligning capacity to enterprise demand, surfacing risks early, and informing prioritization tradeoffs across the OSM portfolio.
- Own time tracking processes and reporting; ensure accurate allocation visibility that supports leadership decision-making on resourcing and investment.
- Manage internal Master Service Agreements (MSAs), and partner coordination across functions.
- Lead strategy data management - establish data standards, ensure integrity across the OSM toolchain, and translate data into insights that drive better portfolio decisions.
- Establish governance and reporting rhythms that keep the OSM team aligned, accountable, and visible to enterprise stakeholders.
- Identify, prioritize, and execute internal continuous improvement initiatives that scale OSM's reach without scaling headcount.
- Maintain shared knowledge bases, templates, and documentation that codify how the OSM operates and onboard future team members faster.
- Collaborate across HR, Finance, IT, and other enterprise functions to align internal OSM operations with broader enterprise standards.
Required Skills: - Demonstrated ability to design, implement, and continuously improve operational processes in a complex, fast-moving environment.
- Strong program management instincts - able to take ambiguous internal needs and convert them into structured, scalable workstreams.
- Sound business judgment with the confidence to make decisions, name tradeoffs, and bring recommendations to leadership.
- Proven track record leading cross-functional initiatives without formal authority.
- Demonstrated people management experience - ability to set clear goals, provide consistent coaching and feedback, conduct performance reviews, and develop direct reports over time.
- Strong analytical skills with the ability to translate data into insight, and insight into action.
- Excellent written and verbal communication; able to engage credibly with executives, peers, and individual contributors.
- Comfort operating in ambiguity and driving clarity when the path forward is not obvious.
- High emotional intelligence and strong interpersonal skills; builds trust quickly across diverse stakeholders.
- Discretion and integrity in handling confidential information and sensitive personnel matters.
- Proficiency with Microsoft Office (Outlook, Word, PowerPoint, Excel) and project/portfolio management tools.
- Self-directed; operates effectively with minimal supervision while collaborating closely within the team.
- Detail-oriented with the ability to manage multiple priorities under deadline.
Minimum Education and Experience: - Bachelor's degree or equivalent experience.
- 7-10 years of progressive experience in operations, program management, business operations, or strategy execution roles.
- Prior experience supporting or operating within a strategy, transformation, or PMO function strongly preferred.
- Experience designing internal team operations (onboarding, capacity planning, performance reporting, knowledge management) at scale.
- 1-3 years of direct people management or formal supervisory experience desired.
Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.
Salary Range: $89,380.00 - $143,010.00
*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.
This role is also eligible for an annual incentive plan based on company performance.
How We Support Your Wellbeing: Our employees are our most valuable asset. That's why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.
- Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
- Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.
- Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
- Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
- Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.
