We're hiring a Lead Operations Manager to lead and scale operations across multiple home-based service regions within a growing behavioral health organization.
This role oversees 5-8 Operations Managers (Care Coordinators) and partners closely with clinical and executive leadership to ensure families receive consistent, high-quality care while teams are supported, accountable, and set up for success.
What You'll DoLead & Develop Teams
- Directly manage, coach, and mentor Operations Managers who coordinate care between patients and technicians across multiple regions and states
- Set clear expectations, drive accountability, and support professional growth
- Build strong, engaged teams aligned around client outcomes
Own Operational Excellence
- Establish clear expectations and standards, and ensure proper communications for:
- Technician engagement and stability
- Client retention and satisfaction
- Fulfillment of prescribed therapy
- Service continuity and recovery from disruption
- Ensure consistent execution of The Treetop's client lifecycle procedures across regions
- Monitor service fulfillment, disruption resolution, scheduled-to-actual performance, documentation quality, and retention of both clients and technicians
- Identify trends, risks, and bottlenecks; implement corrective action plans
- Monitor high-risk operational scenarios (extended service disruptions, repeated cancellations, pending discharges)
Champion the Client & Family Experience
- Ensure Operations Managers maintain strong, proactive relationships with families once services are active
- Oversee escalation management for high-risk or complex client situations, including service disruptions and pending discharges
- Reinforce a family-centered approach that balances operational efficiency with compassionate, responsive care
Support and Retain Quality Technicians
- Ensure Operations Managers maintain strong, proactive relationships with technicians once they are assigned to a client
- Create workflows to document and track technician satisfaction and performance
- Build processes to and work with scheduling to ensure adequate hours for technicians
Partner & Scale
- Collaborate with Clinical, Scheduling, Recruiting, and Executive leaders to ensure adherence to payer requirements, internal policies, and SOPs across all operational teams
- Help design and refine compensation and incentive plans for Operations Managers that are aligned with client outcomes and service fulfillment
- Support growth, standardization, and continuous improvement across regions, and drive continuous improvement initiatives using data in Salesforce
Why This Role MattersThis role ensures operational excellence where it counts-at the intersection of families, clinicians, and frontline teams. You'll help build systems that support consistent care, empowered teams, and sustainable growth.
Requirements- 5+ years in healthcare, behavioral health, ABA, or multi-site operations
- 3+ years leading managers or senior team members
- Strong coaching, accountability, and performance-management skills
- Experience with clinic-based and/or home-based care models
- Comfortable working in EMRs and scheduling systems (Lumary, CentralReach, or similar)
- Experience using reporting and dashboards in Salesforce strongly preferred
- Bachelor's degree preferred (advanced degree a plus)
BenefitsWhat You'll Love About Working With Us- Salary that matches your skills: $75,000 - $95,000 annually depending on experience
- Benefits that have your back:
- Health, dental, and vision insurance
- Life insurance
- 401(k) with company match
- Paid Time Off & Paid Holidays
- Paid Training
- Supportive team culture: Fun, collaborative, and focused on professional growth
Ready to Apply?If this sounds like your kind of challenge, apply today and join a team where every day brings something new, every problem has a solution, and every role makes a difference.
