About the roleAs Area Product Manager, Canada, you will translate the global Lead Logistics growth strategy into a clear and actionable business plan for Canada. Reporting to the Head of Product Management, LLP NAM, you will own the overall health and performance of the Lead Logistics product in the Area, including customer retention, growth, service quality, productivity, and P&L outcomes. As the primary Lead Logistics product contact in Canada, you will collaborate with Customer Experience, Finance, Sales, Customer Program Managers, Operations, and regional product teams to deliver consistent, customer-focused, and commercially sustainable solutions.
What we offer This is an exciting career opportunity to work in a truly international company that makes global trade happen. You will be interacting daily with passionate colleagues around the world, giving you the opportunity to develop your professional skills in a global environment. Through the training and support we provide and learning on the job, you will have the chance to truly take your career all the way.
- Lead the execution of the Lead Logistics product strategy and business plan for Canada.
- Own key commercial and operational outcomes across the Area portfolio.
- Partner with cross-functional teams to improve customer retention, service quality, profitability, and growth.
- Influence regional product priorities, platform adoption, transformation, and continuous improvement.
Key responsibilities - Translate global and regional Lead Logistics product strategy into an actionable Canada business plan with clear priorities, initiatives, owners, and an execution rhythm.
- Own and drive the Area Lead Logistics P&L, including revenue, gross profit, cost-to-serve, productivity, direct operating expenses, SG&A, and overall profitability improvement.
- Serve as the product lead and primary Area point of contact for Lead Logistics, representing product priorities with Area leadership and cross-functional partners.
- Protect and grow the Canada Lead Logistics portfolio by identifying churn risk, addressing service or value gaps, and mobilizing recovery and growth actions.
- Develop a deep understanding of customer performance, including service quality, productivity, customer satisfaction, operational issues, and financial health.
- Partner with Customer Experience and Customer Program Managers on business reviews, escalations, renewals, operational improvement plans, and customer growth conversations.
- Identify organic growth, upsell, and share-of-wallet opportunities by understanding customer supply chain needs, pain points, and future priorities.
- Provide product expertise for renewals, customer reviews, tender responses, pricing inputs, value propositions, and commercial discussions.
- Use operational, financial, and customer insights to monitor portfolio health, steer corrective actions, and deliver against service, productivity, transformation, and financial targets.
- Support standard product governance, bowler chart performance management, platform adoption, process standardization, and continuous improvement initiatives in Canada.
Who we are looking for We recognize that experience comes in many forms. If you don't meet every qualification, we still encourage you to apply.
- Bring typically 8 to 10+ years of experience in logistics, supply chain, Lead Logistics, product management, commercial management, or customer-facing operational roles.
- Hold a bachelor's degree in Logistics, Supply Chain, Business, Finance, or a related field; an advanced degree is an advantage.
- Demonstrate a strong understanding of Lead Logistics, customer operating models, service delivery, and Area-level commercial performance management.
- Show proven ability to manage or influence P&L outcomes, improve margin, protect revenue, and support commercially sound decisions.
- Bring experience supporting renewals, business reviews, escalations, retention plans, pricing discussions, tenders, and customer growth opportunities.
- Use financial, operational, and customer experience data to identify risk, performance gaps, improvement opportunities, and growth potential.
- Understand KPI governance, bowler charts, customer health monitoring, platform adoption, process standardization, and continuous improvement.
- Communicate clearly and influence effectively across Customer Experience, Finance, Sales, Operations, Customer Program Management, and regional product teams.
Job Type: Full-time
Location: Mississauga, Ontario, Canada (On-site)
Salary: $140,000 - $160,000*
*The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.
Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.
#LI-MV2
#LI-Onsite
