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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
The Lead Learning Strategist leads the learning strategy for the Enterprise Sales and Service Portfolio, partnering with senior business leaders, HR partners, and learning teams to identify capability needs, shape portfolio priorities, and design strategic learning solutions that drive business outcomes. This role translates business strategy into scalable learning and capability plans, with a focus on sales effectiveness, service excellence, leader readiness, and teammate performance. The Lead Learning Strategist manages complex initiatives, influences cross-functional stakeholders, and provides strategic direction to ensure learning investments are aligned to enterprise priorities and measurable business impact.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Leads the learning strategy for the Enterprise Sales and Service Portfolio, aligning capability priorities to business goals, workforce needs, and enterprise learning objectives.
2. Partners with senior business leaders, HR partners, and cross-functional stakeholders to understand sales, service, leadership, and teammate capability needs.
3. Translates business priorities, performance trends, and skill gaps into strategic learning roadmaps, portfolio plans, and scalable capability solutions.
4. Leads the design and development of comprehensive learning strategies, curricula, programs, and enablement solutions aligned to organizational strategy and teammate development goals.
5. Analyzes complex learning needs and business challenges to recommend innovative, measurable, and scalable learning solutions that improve performance outcomes.
6. Collaborates with Learning Design, Learning Delivery, Talent Management, HR Business Partners, business leaders, and third-party providers to ensure learning solutions are relevant, effective, cost-conscious, and aligned to business priorities.
7. Provides strategic oversight for internal and external learning programs, ensuring quality, engagement, accessibility, adoption, and measurable business impact.
8. Uses learning, workforce, and business data to monitor effectiveness, identify improvement opportunities, and inform portfolio-level decisions, reporting, and prioritization.
9. Manages major and complex learning and development projects, programs, or processes that span multiple teams, business groups, and stakeholder audiences.
10. Provides strategic guidance, coaching, and direction to learning professionals and project teams involved in learning strategy, design, delivery, implementation, and continuous improvement.
Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree or equivalent education, training, and work-related experience.
2. Minimum of 7 years of professional experience in talent management and organizational development.
3. Project management experience.
4. Advanced expertise in talent assessment, succession planning, and workforce analytics.
Preferred Qualifications:
1. Advanced graduate degree in Business, Finance, Human Resources, or related field.
2. Experience in the financial services industry.
3. Sales leadership experience.
4. Sales leadership training strategy design experience.
5. Familiarity with Learning Management Systems (LMS) such as SuccessFactors.
6. Experience with eLearning development tools such as Lectora or Captivate.
7. Professional Learning Delivery certifications or equivalent.
8. Project Management Professional (PMP) certification.
9. Knowledge of instructional design methodologies and processes.
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
