Overview

Lead IT Systems Application Analyst - Epic leads the design, development, implementation, and maintenance of complex enterprise applications in the organization. Lead Analyst works closely with other members of the IT team to troubleshoot and resolve technical issues, develop and maintain system documentation, provide end-user support, and manage system upgrades and enhancements. Analyst demonstrates a deep understanding of system configuration, programming languages, database management systems, and operating systems, as well as expertise in system integration, project management, and vendor management. Role requires excellent communication skills and the ability to excel in a team environment. Lead Analyst maintains strong working relationships with multiple business areas and establishes full ownership of assigned applications in order to design solutions to meet business needs. Analyst leads projects to deliver solutions through implementation projects and provides guidance and mentoring to other members of the IT team. Leads cross-functional teams in the development and implementation of new systems and processes.

Our digital front door continues to expand, and we are looking for someone who wants to help create a seamless experience for patients and families. From appointment scheduling and communication with care teams to access to health information, MyChart plays an important role in helping families stay connected and informed throughout their care journey.
We welcome candidates with MyChart, Welcome, MyChart Bedside app/TV experience who are ready to bring their knowledge and perspective to a growing digital health environment.

Responsibilities

• Leads the design and development of complex computer information systems, including system configurations, software programs, database structures, and network infrastructure. Demonstrates expertise in programming languages, database management systems, and operating systems. Leads efforts to maintain system documentation, including requirements and design documentation, testing plans or automation, user manuals, technical specifications, and system diagrams. Displays a strong attention to detail and the ability to organize and communicate complex technical information effectively.
• Provides end-user support by responding to service desk requests and resolving technical issues. Troubleshoots hardware and software problems, installs software updates, provides appropriate user access, and provides in-depth training to end-users. Leads collaboration with system users across multiple application areas to determine how to best support them through the effective use of technology. Investigates the need for additional services, programs, modules or modifications.
• Leads cross-functional teams in the requirements, design, development and implementation of new systems and processes including Epic and related systems. Exhibit strong leadership and communication skills, as well as expertise in system integration and project management.
• Manages relationships with vendors and external partners, ensuring that they deliver quality products and services. Maintain strong negotiation and communication skills.
• Mentors and trains junior team members, providing guidance and support as needed. Perform duties with excellent communication and leadership skills.

Qualifications

• Master's Degree and 3-5 years experience in the user areas to be supported or related fields. Leadership experience preferred. or
• Bachelor's Degree and 5-7 years experience in the user areas to be supported or related fields. Leadership experience preferred. or
• Associate's Degree and 7 or more years experience in the user areas to be supported or related fields. Leadership experience preferred. or
• HS diploma or equivalent and 9 years' experience in the user areas to be supported or related fields. Leadership experience preferred.
• At least one application-specific Epic certification relevant to the department (determined by role leadership) required within 120 days of hire. Must complete Epic certification training if not already Epic certified in the most recent version of the Epic EHR product. Tracked by department leadership. Required

Benefits at Children's Mercy

The benefits plans at Children's Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Learn more about Children's Mercy benefits.

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $48.12/hr, but your offer will be determined based on your education and experience.

Remote Work/Work from Home

This position is entirely remote or work-from-home. The person hired must live in the Kansas City metro area and may attend on-site meetings, as scheduled.

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